Principal Service Designer

• Variety of strategic and customer related projects throughout the organisation
• Apply your design thinking, human-centred design and strategic expertise
• Consult across the business on key initiatives that have an impact for New Zealanders
• Wellington or Auckland based

About us | Ko wai mātou

At Waka Kotahi, the NZ Transport Agency, it all starts with our people. The organisation's performance and success depends on the people who choose to make this a great place to work and make a difference for Aotearoa. Waka Kotahi has a strong future focus, understanding that new technologies and changing customer expectations mean the transport system we know today will not be the one we deliver in ten years' time.

The Design team is part of the wider Enterprise Change group and supports Waka Kotahi to use human-centred ways of working to solve important problems and deliver outstanding service interactions and strategies. We use design thinking methods to create transport solutions that help people get the most out of life and help communities and businesses to thrive. 

The opportunity | Te Whiwhinga mahi

The Principal Service Designer is an important role within the design team. You will use your expertise to ensure design thinking is integrated into projects and improvement activities, to support the Agency to create an excellent transport system that meets the expectations and needs of all New Zealanders.

This role offers the opportunity to contribute to and lead significant pieces of work. You will be an advocate for good design outcomes and support a variety of projects throughout the business, ensuring design assets are produced and delivered to the highest quality. You will be leading design assignments and service experience sprints to shape and deliver improvements to services and create better experiences across the transport system. You will also work closely with other less experienced designers in the team, supporting and mentoring them to develop their expertise.

You may come from any of a variety of backgrounds, but what is important is your ability to think and work strategically and be able to translate technical jargon into easily understood information.

About you | Ko koe tēnei

To be successful in this role, you will bring:

• Proven experience of delivering design thinking and service design projects of various sizes and complexity to deliver quality outcomes within time and budget constraints.
• Significant practical experience using a broad range of human-centred design methods and approaches, particularly service proposition development, workshop facilitation, customer co-design and training.
• Experience designing and delivering qualitative research
• Proven track record in leading and inspiring project teams to deliver high quality, innovative outcomes in a complex organisation or consultancy environment.
• Significant experience of scoping, planning and costing programmes of work.
•  Experience and interest in mentoring othersRelevant tertiary qualification (e.g. design, business, psychology, social anthropology, etc) or equivalent relevant experience essential.

If you have deep experience in service design and the skills and expertise to be successful in this role, we would love to hear from you.

Applications close | Rā Katinga: Wednesday 2nd  March 2022

For a copy of the position description: www.nzta.govt.nz/careers

For further information, email: careers@nzta.govt.nz

To be considered for this position you must have a legal right to live and work in New Zealand.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time

NZ Transport Agency is an equal opportunity employer (EOE). At the Agency we recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

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