Microsoft is built on trust and Azure is committed to being the most trusted cloud for its customers.  As Azure expands its services, certifications, and regions for its global customers, we require increased support to uphold our customer promises.  The Azure Global Infrastructure team is committed to empowering service teams to deliver products which meet our customer commitments. 

We are looking for an enthusiastic and dedicated Principal Program Manager to support our engineering efforts. If you are looking for a technical challenging product which impacts all of Azure, this is the opportunity for you!

Responsibilities

Primary Responsibilities

• Understand customer’s needs and the industry landscape deeply
• Craft business models and value propositions that add real value.
• Define product and portfolio roadmaps to meet and exceed its customer promises.
• Drive clarity of customers, segments, features, schedules, partnerships, dependencies… to ensure 100% alignment.
• Partner with engineering and leadership across Azure to explore possible synergies to deliver more.
• Be hands-on by handholding customers where needed, participating in agile processes.
• Objectively assess your product by defining, owning and driving key metrics.
• Learn and improve yourself, the team and the product constantly.

Skills

• Customer Empathy –deeply understand the needs of customers.
• Detail- and results-oriented, with demonstrated experience working with engineering teams on system design and delivery of technology products or platforms.
• Think big and design for solutions that scale end to end for customers.
• Strong collaborative and interpersonal skills, with experience running cross-functional projects.
• Strategic thinker, with experience contributing to product strategy and roadmap for new technologies.

Knowledge and experiences:

• Familiarity with Azure or other cloud platform.
• Experience in engineering lifecycle and live site operation of massively distributed systems at internet scale.
• Demonstrated ability to take a product from concept to launch.

Experience with product management, from understanding customer requirements and defining a product roadmap to driving engineering work, to driving adoption, to tuning the product and beyond