This is a full-time reception position like no other, working front-of-house at a busy veterinary hospital, where no two days are the same. This position will suit an exceptional receptionist who has the ability to juggle multiple tasks with absolute ease with high attention to detail. 

Do you have exceptional communication skills and want to be a part of an award-winning Customer Care Team? 

Turramurra Veterinary Hospital strives to provide a superior standard of customer service who go above and beyond for the clients and the pets that present to our practice. 

Turramurra Veterinary Hospital is the North Shore’s only ASAV-accredited Hospital of Excellence and in 2021 we were awarded first place in the North Shore Business Awards for Outstanding Pet Care.

Would you like to work for an independent family-owned practice that has the staff and patients as their number 1 priority?

You will be joining a team who love their work in the veterinary profession and enjoy coming to work. We consider our patients as an extension of our own family. We are a Lincoln Institute Accredited Employer of Choice.

About Us:

We are a 7-vet (full-time equivalent) small animal independent and family-owned practice who love what we do. We have a purpose-built recently renovated modern and well-equipped building with two sterile surgical theatres. 

Our Customer Care Team consists of a group of exceptional receptionists who love animals and strive to provide a positive customer experience in all their client interactions.

We are located in a pleasant leafy area in Sydney's Upper North Shore, close to National Parks and around 40 minutes from the city and close to the Northern Beaches.

To read more About Us, view our website at www.turramurravet.com.au 

About the role:

We are looking to expand our Customer Care Team with someone who is well-spoken, with professional communication skills and dedicated to providing a high standard of customer service. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the extended clinical team. 

We believe work should be enjoyed, not endured. We are proud to have maintained a pleasant workplace environment that focuses on staff well-being and personal development.

NOTE: We are keen to employ a new Customer Care Team member who is dedicated to a front-of-house role, rather than someone who is looking to pursuing Veterinary Nursing or Animal Attendant Care in the near future. 

Essentials: 

A minimum of 2 years’ experience in a similar, high-volume receptionist or customer service role

Ability to take initiative and prioritise tasks accordingly

Passionate about animals and providing excellent customer service

Empathic and resilient

Ability to multi-task

Professional communication skills

Reliable and committed work ethic

Ability to work in a fast-paced environment whilst maintaining a happy and calm demeanour amongst our clients and colleagues

Ability to follow direction, work well in a team and practice policies and protocols

Desirables: 

Previous experience in a veterinary/medical receptionist role (or similar)

Familiarity with the veterinary profession

Determination to learn the Open VPMS Veterinary scheduling system - we will teach you!

Own car and driving license

Familiarity with or an interest in the local area

Role requirements: 

Greeting of clients and their pets and organising waiting room workflow

Coordination, booking of appointments and scheduling optimisation

Management of high-volume email inbox

Liaison between clients and the clinical team

Handling of payments, including till reconciliation

Requesting and forwarding results, samples and other documents from third parties

Processing pet insurance claims

Hours:

Rostered hours will vary from winter to summer and consist of a combination of early and late shifts, depending on our roster requirements. Shift length will vary between 8 to 9.5 hours. 

Our practice’s opening hours are:

Weekdays:

7am – 7pm (autumn/winter)

7am – 8pm (spring/summer)

Saturdays:

7am – 4pm 

Sundays & Public Holidays: (except Christmas Day & Boxing Day)

9am – 4pm 

Remuneration:

Starting salary will be commensurate with experience and reviewed after an initial trial period, then on a regular basis via performance appraisals. 

Application:

Want to be a part of a winning team? Then go for it! 

If this sounds like the ideal role for you and this sounds like the role you have been looking for, then we look forward to hearing from you. Please send your application to our Business Manager, Elyse Staber, via email to manager@turramurravet.com.au with at least two references by 20th May 2022.

Your application should include your resume along with a cover letter telling us why you should be considered as a Customer Care Team member at Turramurra Veterinary Hospital.