Job Description

We are looking for our next Guest Facing Superstars! A Porter/Valet will be the face of our hotel and will welcome Guests, assists with arrival and departure procedures, offers current information to Guests as requested, and escorts Guests and messages for Guests to and from Guest rooms and other hotel areas.

The Role

• Welcome Guests on arrival and assist them during their stay
• Manage Guest luggage
• Show guests to their rooms and explain the amenities and emergency procedures
• Receive and deliver mail and messages for the hotel and Guests
• Prepare the lobby information board on a daily basis
• Maintain current information on all hotel services as well as external locations, attractions, and landmarks in the hotel vicinity
• Provide support to the Concierge as required in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service

The Person

• Previous experience working within the hotel, leisure, and/or retail sector
• Excellent personal presentation
• Strong communication skills
• Energetic and enthusiastic
• Attentive to detail
• Full New Zealand Drivers Licence (For Porter tasks)
• Available weekends
• MUST be eligible to work in New Zealand