We are currently looking for an Administration Officer to join the team.  As people walk through our doors at Rochedale Kids ELC, they will be greeted by you - our warm and inviting Assistant Centre Manager & Administrator in our beautiful reception and parent hub area. 

In this role, you will be able to shine with your leadership capabilities and experience as you support the daily operations of the centre and provide administrative support. 

About the role

• Greet children and families in a warm and friendly way 
• Build and maintain positive relationships with families
• Conduct centre tours, and assist with children enrolments 
• Utilise our CRM and Kidsoft systems, to manage parents accounts and monitor ongoing payments with follow up as required
• Prioritise tasks, focusing on managing phone, email, and walk-in queries with relevant information as per company procedure
• Perform general administrative tasks in an accurate, reliable, and honest manner

You will need

• High proficiency in the Kidsoft software system (desirable)
• Have substantial understanding the day to day operations of an Early Learning centre
• Working knowledge of CCSS (Child Care Subsidy System) Guidelines
• Excellent computer skills with knowledge in the Microsoft Suite
• Be highly organised with proven experience juggling a wide range of demands and priorities to produce work of high quality and consistently meet deadlines
• Hold exceptional interpersonal skills and customer service skills - both written and verbal with the ability to handle difficult conversations
• A current Working with Children's Check
• Current Anaphylaxis, Asthma, CPR and First Aid Certificates or willingness to obtain one
• Current Child Protection Training or willingness to obtain one

In return we will offer you

• Supportive working environment
• 50% off Childcare fees for all employees*
• Professional development opportunities
• Full access to our total wellbeing platform (LifeWorks) including 24/7 access to our Employee Assistance program for yourself and members of your household
• Access to our Employee Benefits program powered by Flare HR including discounts of major retailers