The Transaction Svs Rep 5 is an entry level position responsible for providing analytic and administrative support to traders, in coordination with the Transaction Capture team.The overall objective of this role is to maintain position records and provide support with processes surrounding securities.

Responsibilities:

• Provide support for Treasury and Trade services, Securities, Cash, Trade, Lockbox, Derivatives, Fund Services, Foreign Exchange, etc.
• Open and amend Letters of Credit (L/Cs), process payments and solve customer issues to ensure efficient daily operations
• Support trade capture management, Front to Back reconciliation, identifying operational risk, trade confirmation and settlement forecasts
• Provide support within established trade capture and settlement systems and procedures, under general supervision
• Conduct pre-settlement tasks, including analyses and report preparation, and resolve escalated issues that require research
• Interpret data and utilize data analysis tools to identify process improvements and/or launch new products/services and technologies
• Minimize risk by understanding and monitoring errors and suggesting solutions, and ensuring adherence to audit and control policies
• Identify policy gaps and make recommendations to support the streamlining of related work processes
• Escalate all requests / inquiries / issues / errors in a timely manner
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-4 years of experience in a related role
• Ability to work under pressure and manage to deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication
• Attention to detail and intermediate problem solving skills
• Demonstrates a good knowledge of Bank related systems

Education:

• High School diploma or equivalent

Core Responsibilities:

• Process customer instructions related to Investment operations.
• Track and Work within the required productivity and error limit
• Manage different work queues and assist with the production of department MIS and reporting
• Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
• Delivery of a high level of customer service to both internal and external customers

Key Deliverables:

• Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
• Follow through tasks and take ownership to ensure they are completed to the required standards
• Adhere to policies, standard framework decided stated by the company to meet client need
• Meeting all Control and Compliance requirements and updating procedures as required

• Ensure day to day operations are performed and SLAs are met as per agreed for all businesses
• Timely and accurate processing and customer resolution
• Timely escalation on incomplete/delayed processing

Experience:

• Bachelor's degree with minimum 3 years investment banking experience is preferred.
• Exposure to Investment Operations and especially in Corporate Actions would be an added advantage

Skills:

• Flexible to work in any shift and support any location
• Excellent communications skills, both verbal and written.
• Strong and proficient in knowledge source to help guide and navigate associates
• Good Microsoft skills including Excel, Word and Outlook
• Extensive knowledge of risk & controls to resolve first level escalated inquiries
• Computer literate and ability to grasp several in house systems quickly.
• Proficiency in typing
• Demonstrates collaborative competency