About the company

Baldwin Living has a unique range of boutique retirement villages in Sydney, Brisbane, Gold Coast, Melbourne, and Hobart, renowned for our warmth, friendliness and over 30 years of experience.

About the role

There is currently one vacancy for a full time Operations Coordinator/Administration Officer at our Mona Vale Facility. The Operations Coordinator role is responsible for managing all operational tasks at the site.

Responsibilities include but are not limited to:

1. Daily resident management:

• Answer all resident queries in first instance including complaints
• Coordinate maintenance requests through maintenance log book
• Resolve any resident requests
• Coordinate all resident activities
• Knowledge of resident contracts
• Catering/services supervision to ensure key deliverables are achieved

2. Manage Procura timekeeping and scheduling including payroll assistance

3. Vendor management

• Order food and cleaning supplies
• Coordinate all suppliers and contractors coming on site
• Ensure that suppliers and contractors coming onsite have completed any WHS induction and
• sign-in processes

4. Assist Village Manager with business development as required

5. Responsible for Work Health and Safety requirements for the site

6. Reconcile bank deposits and petty cash, and understand the essential components of any reconciling system

7. Office Management:

• Set up suitable filing and archiving systems for financial, resident, staff and general site records and information, and understand the requirements for security and privacy in keeping records
• Understand the application and general care of standard office equipment, including furniture, filing systems, photocopier, calculators, computers and printers
• Manage office supplies and order new supplies when necessary including stationery, stamps and other consumable

8. Responsible for developing systems to ensure that the site operates efficiently and effectively

9. Take initiative for ‘whatever needs doing’ on site 

10. Support Village Manager with additional duties as required

11. Update PeoplePoint with information in particular sales/marketing reporting 

About You

• Ability to collect, analyse and interpret information
• Previous experience in Rostering and Timekeeping
• Excellent written and verbal communication skills
• Proven ability to operate within deadlines and manage multiple competing priorities
• Strong computer skills including advanced MS Office ability
• Keen attention to detail and a commitment to excellence
• At least five years related work experience required preferably in retirement living or aged care
• Tertiary qualification or diploma desirable but not essential
• Knowledge of HACCP standards desirable
• Good command of the English language, both written and verbal
• A positive attitude, enthusiasm, flexibility and a desire for professional growth and advancement are critical to success

If you are interested please send your application by clicking on the Apply button below.

All applicants must have full rights to work in Australia. Note that only candidates progressing to interview stage will be contacted.

No agencies please.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
  
  
• Do you have customer service experience?
  
  
• Do you have experience preparing work rosters?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• What's your expected annual base salary?