Operations Assistant - Casual/Part Time role

Want to join a global entertainment group with offices in Australia, USA, Spain and Mexico? An exciting opportunity presents itself within a leading concert and sports ticket marketplace based in Melbourne.

The Role
Reporting to the director of operations, the operations assistant role will include:

• Completing daily tasks including order fulfilment, event building, event checking, pre/post-event reporting, website maintenance, ticket requests and customer service enquiries.
• Assisting the client services team with administrative tasks.
• Managing incoming calls and customer service enquiries.

The Person
As an operation assistant, you will:

• Have a passion for live events.
• Thrive in a fast-paced environment, where tasks, plans and ideas change constantly.
• Highly competent in utilising, learning and teaching others new technology.
• Be committed to the varied demands of the role.
• Possess a meticulous attention to detail.
• Be available to work Saturday and/or Sunday.

As a team member, you will:

• Pursue quality and excellence in a fast-paced industry.
• Communicate with style and professionalism, across all levels of business relationships, both internally and externally.
• Demonstrate credibility as you represent the team, the business and the brand through all your interactions.
• Be adaptable, able to mould to an ever-changing environment.
• Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems.
• Have well developed time management skills with the ability to deal with conflicting deadlines.
• Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery.
• Be a team player willing to strive to deliver exceptional results.

 
Other key notes about this role

• Both full-time and casual positions are available, however, given the business operates 24 hours a day, 7 days a week, this role will sometimes be required to work outside of business hours including weekend work.
• Bonuses/commissions are available if key targets are met within the business.
• The Ticket Merchant is part of a global entertainment group with offices in USA, Spain, Mexico and Australia.
• This role has the potential to be a long-term opportunity where hard work will be appreciated and rewarded, along with a supportive, down to earth team, who will assist in your career growth.

If you think you have the required skills, work ethic and attitude to make the leap into this fast-paced industry, please get in touch.