In this role, you will support the Branch Administrator, the Regional Manager and Investment Advisor teams by performing administrative tasks in accordance with the Bank’s policies, standards and procedures.

Specific Roles & Responsibilities:

• Warmly greet clients at reception and direct them to appropriate branch employees
• Provide excellent customer service in person, on the phone and by email
• Answer telephone calls, forward them to the appropriate person and take messages
• Maintain a professional and clean space in the reception area, client meeting rooms, the boardroom and other common areas
• Organize and manage the schedule for client meeting rooms
• Co-ordinate breakfast & lunch meetings and conferences in the boardroom with internal and external stakeholders.  Including set up, take down and catering services
• Carry out routine clerical activities: receive and distribute internal and external mail, distribute faxes and file documents, maintain office equipment including the fax machine, the photocopiers and the stamp machine, order office supplies
• Carry out routine branch operational tasks: receiving client cheques and securities to deposit to client accounts, managing returned mail, managing cheques returned, holding mail intended for clients and requesting release of mail, entering electronic instructions for and going to the bank for deposits

• High School Diploma and two and half years of relevant experience or College Diploma and a half year of relevant experience.  College Diploma in administration is considered an asset.
• Financial services experience (an asset)
• Be autonomous, energetic and thorough.
• Ability to adapt to change and to work under pressure
• Strong organizational and priority management skills
• Good communication skills
• Working knowledge of Excel, Word & Outlook is required.  Knowledge of Microsoft office tools like teams, yammer or sharepoint would be an asset
• French & English, both spoken and written (required or an asset, depending where the role is located) 

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic.