Successful family owned flooring company located in Eagle Farm QLD, are looking for a new Office Assistant to joing their small team.

The Office Assistant will manage the day-to-day administrative aspects of running the business with a positive attitude, a desire to work as efficiently as possible with excellent client-facing communication skills. 

They will manage a fast-paced office and enjoy establishing organisational systems. They will be someone who can operate effectively with little or no supervision and who can manage multiple tasks at once without becoming overwhelmed.

The Role:

There is currently one vacancy for a part time Office Assistant (25 hours per week 10.00/11.00AM to 3.00/4.00PM Monday to Friday) working in a small family business. 

An inclusive workplace that acknowledges skills and desire to develop into other roles. Possibility to progress into a fulltime role.

Responsibilities:

• Provide administration support to project coordination & office management.
• Be a friendly first point of contact for, and build strong rapport with, builders, customers and suppliers 
• Assist project admin with co-ordinating showroom visits with clients… view to progress to co-ordinating showroom visits alone
• Responsible for the upkeep of the office and office supplies
• Provide support, guidance and accurate information to clients on services provided
• Manage a busy reception and welcoming clients via phone, email and face to face
• Liaising with clients regarding bookings and general enquiries, via phone, email, social media and online chat 
• Maintain CRM with client data, following up with potential clientele and updating the system as necessary
• Contribute to an amazing work culture of continuous improvement, team work, transparency and understanding
• Support the office with additional duties as required
• Design and maintain electronic filing and storage systems in the office
• Greet clients and suppliers upon arrival and direct them appropriately
• Maintain office supply inventory
• Retrieve documents and files when requested
• Read and distribute incoming email and process outgoing email
• Create, edit, and update spreadsheets

Qualifications & Education Requirements:

Certificate in Business Administration or similar job experience

Preferred Skills:

• 2+ years’ experience in an administrative capacity
• 1+ years’ customer service experience
• Typing speed: minimum 60 wpm with 90 percent accuracy
• Familiarity with mobile technology
• Pleasant, friendly disposition
• Proficiency in Microsoft Suite (Excel, Word) and CRM systems
• Outstanding communicator with great presentation skills
• Proven ability to operate within deadlines and manage multiple priorities
• Ability to collect, analyse and interpret information
• Keen attention to detail and a commitment to excellence
• A positive attitude, enthusiasm, flexibility and a desire for professional growth are critical to success within this role and organisation