Delivering outstanding service to our commercial and residential clients is key to our business success, therefore as an experienced professional you’ll be someone recognized for your genuinely helpful and solution focused nature. 

We are a small business, however steadily growing so we’re looking for someone who enjoys and is competent in developing operational systems and processes. Supported by a focused and driven business owner who spends the majority of his time in the field, you’ll have a high degree of autonomy and be well used to planning and structuring your day to complete a mix of office tasks and operational activities.

Key accountabilities will include:

• Customer services – answering calls, emails, scheduling and allocating work orders and communicating with the team and customers to confirm suitable times.
• Communicating with customers to confirm scheduled jobs and completion of work.
• Scheduling work, generating quotes and pricing.
• Responding to queries received via our company website.
• Creating new invoices for approval and payment.
• Managing debtors.

Strong computer skills are absolutely essential as you’ll be working with Office 360 including Outlook, Word, Excel and PDF Editors. Experience using Simpro would be advantageous. We use this as our core operating software for project management and scheduling activities as well as creating invoicing, pricing, quotes, inventory and supplier documentation. 

Our business operates seven days a week which includes scheduled and also emergency plumbing and gas fitting work. This role requires someone to be available to answer incoming calls between the hours of 8am to 4pm Monday to Friday and ideally some flexibility outside of this. We can be really flexible with regards to what days and times suit you best up to 20-40 hours per week. You can work from home and we’ll set you up with a lap top, phone, printer and everything you need to be successful in your work. 

To be considered for this role, you’ll have superb communication and interpersonal skills and proven experience in office administration. If you’ve worked within the plumbing industry or a similar trade based business that would be awesome, however an interest, aptitude and willingness to learn is more important.  

For further insight in to our business check out our website cylinderdirect.nz Please apply on line and we’ll be in touch to explore your potential.