Languages

English

Education

No degree, certificate or diploma

Experience

Experience an asset

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Investigate and resolve complaints and claims; Exchange foreign currency; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Business Equipment and Computer Applications

Word processing software; Spreadsheet; Opera; Internet; Database software; Central reservation system (CRS); Computerized bookkeeping system

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability

Effective interpersonal skills; Flexibility; Excellent oral communication; Client focus; Dependability; Judgement; Reliability; Organized

Other benefits

Free parking available

Screening questions

Do you have previous experience in this field of employment