Customer Service Administration Coordinator - Fernwood Woonona 

Full or Part time 

Do you have a passion for health and fitness? 

Are you energetic, personable and motivated with a passion for the delivery of amazing client experiences? 

Are you systematic, detail focussed, with previous administration and customer service experience?

Responsibilities and Activities

• Drive an amazing customer experience 
• Overseeing reception 
• Rostering for customer service team 
• Handle all administration enquires by phone, in person and email 
• Banking and end of day reporting 
• Incoming & Outgoing Sales Calls 
• Touring prospective new members 
• Retention of new & existing members 
• Creating digital marketing content 
• Assisting the Club Manager with administration tasks 

To be successful in this role, you will have: 

Previous fitness industry experience would be highly regarded but not essential. 

• Demonstrated experience in business operations and the upkeep and improvement of systems
• A passion for health and fitness 
• A 6th sense for systematisation and improvements in the way tasks are done and results are achieved
• Excellent time management skills to complete administrative tasks in a busy environment.
• Previous sales experience 
• Desirable but not essential - experience in the creation of and publishing of digital marketing collateral. 
• Excellent interpersonal, communication and customer service skills to liaise with internal and external stakeholders.
• Demonstrated high level of competence in the operation of MS Suite of applications including Word, Excel, Power Point and Outlook with a high standard of presentation and accuracy.

What's in it for you?:

• Full-time or Part-time role with an immediate start and training
• Join a growing company that enhances people's lives
• Free club facilities including Reformer Pilates, infrared sauna and group fitness. 

Sound like your dream job?

Please send your resume to kim.rimmer@fernwoodfitness.com.au and address the criteria above in a cover letter.   Please note applications without cover letters will not be looked at.   If you have any other questions please email the above for more information.    

Employer questions

Your application will include the following questions:

• Do you have experience in administration?
  
  
• Do you have customer service experience?
  
  
• Which of the following Microsoft Office products are you experienced with?
  
  
• Do you have experience in a sales role?