An exciting opportunity exists for a Permanent Full-Time Medical Receptionist to join our Castle Hill Medical Practice and play a key role as the first point of contact for our valued patients.  

Castle Hill Medical Practice forms part of Fullerton Health Medical Centres, one of Australia's leading primary healthcare providers with 62 clinics located throughout metropolitan and regional centres, comprising 57 medical centres, 4 dedicated skin clinics and a specialist breast clinic. 

We are seeking a permanent full-time medical receptionist to start immediately.

What the job involves:   

• Greeting patients, answering telephone calls, patient triage and booking patient appointments
• Managing confidential patient records
• Patient billing and payment collection
• Support medical professionals with administrative tasks
• Manage patient expectations regarding length of waiting time
• Adherence to relevant RACGP standards as they relate to administrative tasks
• Recognise and uphold the rights of all candidates accessing services, including maintaining cultural sensitivity
• Comply with privacy and confidentiality principles to all work practices including the Fullerton Health Australia policies and procedures

What we need from you:   

• Previous medical administration experience
• Knowledge of medical terminology
• Commitment to our Shared Values – Compassion, Teamwork, Partnership, Innovation, and Integrity 
• Current vaccination status 
• Company funded pre-employment medical 
• Intermediate computer knowledge and skills
• Best Practice Software experience an advantage
• Ability to multi-task and prioritise under pressure 
• Strong attention to detail and accuracy is necessary
• Excellent verbal and written communication skills.   

Why choose us:   

• A great team environment 
• Team member development – we have our own in-house online learning and development centre. 
• Companywide Health & Wellbeing events 
• Engagement surveys – we listen to you, as a team member, and take action on the issues that matter to you. 
• EAP Program – available to you 24/7 
• The FHA Staff Superannuation Fund - including a range of insurance and investment options for staff 
• Financial Wellbeing Checks and advice from our corporate financial planning partner. 
• Generous special offers and discounts from a wide range of brands such as Woolworths, Hoyts, Myers, Uber and more! 

Fullerton Health Medical Centre is committed to employing a diverse and inclusive workforce that reflects the diverse community in which we operate in. Aboriginal and Torres Strait Islander people are encouraged to apply. 

Where a government Order or Directive applies, successful applicants will be required to provide evidence of COVID-19 vaccination or approved exemption prior to commencement.

Please note that only suitable candidates will be contacted

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
  
  
• Do you have customer service experience?
  
  
• Are you willing to undergo a pre-employment medical check?
  
  
• Which of the following statements best describes your Covid-19 vaccination status?
  
  
• How many years' experience do you have as a medical receptionist?