Job Description

RBC Ventures is a new kind of business – one that marries the strength of one of the world’s most trusted and successful financial institutions with a mission to reimagine the role we play in people’s lives – to move RBC ‘beyond banking’. We’re building a world-class organization focused on designing exceptional experiences, exploring new business models and creating exponential value. In 2020, we were named by Fast Company as one of the 100 Best Workplaces for Innovators – a distinction that only three Canadian companies received – is proof of our deep commitment to innovation.

What is the opportunity?

Responsible for reconciling physician claims while providing excellent service. You will use your billing knowledge to assist physicians in getting their claims paid, through claims management, reconciliation with MSP and one on one communication.

About Dr. Bill: Dr. Bill is a RBC Ventures company who are working to make medical billing easy for Canadian physicians. You’ll join as an employee of RBC and get all the perks of working for a big company, but with a start-up mind-set and the agility to move quickly.

What will you do?

• Reconciling medical claims after remittance (MSP, WSBC, ICBC, Blue Cross, UHIP)
• Recommending appropriate billing tips and advice to physicians 
• Answering messages from physicians and clinic staff regarding their billing and account set up
• Stay up to date with ICD-09 billing codes and rules so we are providing the most recent information
• You will demonstrate your administrative and clerical skills by:
• Connecting physician accounts to Dr. Bill
• Uploading and manually entering claims submitted by physicians
• Provide occasional billing tips and scenarios to marketing when asked
• Telephone support through scheduled phone calls
• You will have excellent computer/technical skills
• Work cross functionally with other teams to support our users needs

What do you need to succeed?

Must have

• A minimum of 1 year medical billing experience
• Experience with medical billing claim reconciliation
• Experience with medical billing softwares (EMRs, etc)
• Client first mindset, able to effectively resolve customer issues and requests
• Proven communication and problem solving skills
• Strong technical aptitude

Nice to have

• Remote work experience
• Experience using Slack, Intercom, Zendesk, Jira
• Experience in Medical Billing in multiple provinces
• Medical Billing/MOA certificate

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits.
• A dedicated manager who will support, coach, and work with you to develop an individual career growth plan
• Support from other Leadership within Strategic Design for additional coaching opportunities
• Ability to make a difference and lasting impact.
• An agile, collaborative, progressive, and high-performing team.
• A remote and flexible working environment
• The tools you need to stay connected, work collaboratively, and design efficiently