Our client is a leader in digital promotions and rewards promo-tech, Australia’s leading behavioural-based marketing agency to tier 1 and 2 Australian companies specialising in Digital Promotions, Gift Card Rewards & Digital Marketing.

The Role

Your role as Promotional Campaign Manager will be to liaise directly with a number of clients working in both a consultative and interpretative role to help our clients deliver on their programs. You will be expected to quickly understand the business fundamentals of our clients and assist in creating campaigns and promotions. As the primary relationship owner for client campaigns, your responsibility you key KPI will be their retention and growth, ensuring clients derive maximum value from our services. 

As a client’s champion of all things promotions, you’ll be expected to meet the following:

Skills and responsibilities:

• Excellent client service and account management skills 
• Data handling and processing
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook
• Working knowledge of Adobe suite
• A strong work ethic, with an ability to consistently deliver to deadlines
• Work within a team, but also work autonomously
• Flexible and amiable nature
• High attention to detail
• Ability to work in a fast paced and ever evolving environment
• Recognition of new service and growth opportunities to cross and up‐sell capabilities

The Individual

• Working knowledge of consumer and rewards mechanics
• Experience of leading and working with Tier 2/Tier 1 clients
• A good understanding of different capabilities and what they offer the client and customer, including: Digital, Direct Mail, Analytics, Display, Account Planning etc
• Understanding of CRM and both customer and trade promotions 
• Ability to present and sell services, comfortable with the different mix of deliverables within and outside of agency remit e.g. email, social media etc.
• Understanding of multi‐channel marketing, ensure digital is fully embedded in all initiatives
• Experience managing and growing strong client relationships
• Possession of excellent written, oral and presentation skills
• Digital agency experience is highly desirable
• Strong understanding of project management
• Searches with curiosity
• Constantly looks for and learns from new information or experiences
• Thinks innovatively
• Displays openness and honesty
• Approaches all tasks in a wholehearted and enthusiastic manner
• Is results‐focused

Expectations:

• Strong Data Analytics skills
• Strong communicator and excellent collaborator
• Ability to approach any problem or opportunity with passion and creativity
• Involved in meetings, workshops, WIPs, discussions and written briefs for Client and internal digital projects
• Review and report on ongoing post digital campaign performances

Problem solver

• Address client enquiries with maximum efficiency and visibility, with carefully executed follow-up to closure on open issues in a timely manner

Team player

• Develop stakeholders’ relationships to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
• Leverage tech tools and quantitative data analysis to manage campaigns to success, high customer satisfaction (upcoming projects, change tracker, campaign stats)

Finance

• Compliance with Finance needs for quotes and invoices for campaigns and periodic invoicing tracking and invoicing of user pay plug in services such as address verifiers, sms etc