At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers. 

The Field Service Operational Support team is seeking a self-starter, willing to learn and evolve with the business to play an active role in the end-to-end transformation of its environment.  The selected candidate will be responsible for leading initiatives to drive results across Field Services with a primary focus on improvement of quality of contacts and orders as well as customer and technician experience. The successful candidate will also help foster a culture of curiosity and innovation within the team and will work closely with the impacted business units across Bell Canada.

What you can expect from the role:

Identify and address opportunities to improve the end-to-end customer & technician experience

Collaborate closely with stakeholders from across Bell (Control Center, IT, Field Technician Support)

Leverage data analytics to drive change for operational teams

Support and help develop a team of high performing employees

Create and deliver a transformation plan for the team through strategic initiatives and reports and present to stakeholders from different levels

Play a key role in reaching quality assessment targets, calibrating feedback and ensuring performance of external quality auditors

Learn more about our business unit and discover possibilities of growth and development

What we are looking for:

Highly motivated individuals with a transformation mindset

Individuals who can facilitate decision making based on quantitative and qualitative analysis

Collaborative people to work with a wide range of stakeholders

Candidates who can make think outside the box to deliver creative opportunities for the business

Critical Qualifications/Competencies:

University degree or experience with project management, quality improvement and/or leading a team

Proven analytical skills - able to identify trends and translate results into actionable items

Ability to lead and influence at cross-functional level

Ability to manage competing priorities and deliver results on short timeframes

Superior written and verbal communication skills

Excellent knowledge of PowerPoint and Excel

Bilingual (English/French)

 Preferred Qualifications/Competencies:

Working knowledge of Bell’s Field Services

Knowledge of SQL and relational databases

Experience in process improvement

Knowledge of Jira, Confluence or other project management applications

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Quebec : Montreal || Canada : Ontario : Ottawa || Canada : Ontario : Toronto 

Flexible work profile: Mobile

Application Deadline: 02/10/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.