Responsibility:

Project Planning & Setup:

• Understand resource plan.

• Plan for knowledge enrichment, change management and quality management.

• Conduct estimation of time utilization of different resources and activities.

• Identify appropriate processes based on project landscape.

• Identify gaps and advise on improvements if required.

• Share inputs in creation of project plan with Project Manager.

• Review hardware/software requirement plan.

• Validate system build.

• Understand the test strategy, evaluate the design and identify gaps in the test plans, if any.

• Define KT plan.

• Customize project management system.

• Define standards and set Cognizant 20.

• Provide all support required during presales activities.

Requirement Gathering and Analysis:

• Understand the requirements from clients/ functional consultants.

• Participate in client calls and seek clarifications.

• Create a requirements traceability matrix.

• Provide inputs during creation of operational concepts and scenarios.

• Perform requirements feasibility with regards to testing and implementation.

• Analyze NFRs.

Design:

• Understand various functional and non functional requirements.

• Break down the requirements into smaller modules.

• Provide inputs for categorizing critical and noncritical requirements.

• Provide inputs in designing end to end solution from a technical perspective.

• Review and approve system architecture design.

Coding:

• Analyze allocated task and understand BRD, low level and high level design.

• Allocate modules to developers for coding.

• Provide guidance to developers and set standards.

• Review pseudo codes written by developers and provide a go ahead for code development.

• Prepare for incremental code creation and unit testing.

• Oversee development process and update Project Manager on development progress.

• Review final codes written by developers on adherence to standards/functionality and approve for testing.

• Prepare weekly/monthly reports on the project and share with client/Project Manager.

• Ensure all system builds are prepared on time.

Testing:

• Review test cases written by team Provide support for development of integration test cases as required.

• Include positive and negative test cases to check functionality.

• Check if peer review is completed at each step of test execution.

• Review, analyze and validate results.

• Follow up with team assigned for rework on code defects and close the same.

• Attend QA audits as and when required.

• Monitor system builds.

Project Closure Activities:

• Create strategy for roll back.

• Conduct dry run on pilots.

• Monitor the processes are being followed.

• Document changes in the system.

• Resolve issues that arise during project deployment/ closure.

• Check that all action items mentioned in the deployment checklist have been completed.

• Post final acceptance, conduct all closure schedules.

• Provide support in creation of a final project report.

• Conduct handover to AVM team.

• Monitor all system/security administration activities and ensure all audit requirements are met.

Service Support & Maintenance:

• Review incident/problem/change management plan created by team.

• Track issue/problem resolution.

• Conduct RCA.

• Define communication and issue resolution matrix.

• Drive and implement best practices for resolution of issues.

• Liaise with business users/SMEs to resolve issues if required.

• Review patch fixes created to prevent recurrence of complex problems.

• Track adherence to SLAs.

• Guide team members in the course of incident/ problem management.

• Conduct change impact assessment.

• Collate change records.

• Share change records with relevant stakeholders.

Knowledge Management:

• Create and update knowledge articles in the knowledge management repository.

• Provide guidance to team members to maintain all documentation related to project.

• Conduct KT sessions.

• Create knowledge articles on the problem, workaround solutions.

• Monitor and report the usage of knowledge articles.

• Maintain knowledge management database.

People Management:

• Provide assistance in selection of representative employee groups for training.

• Conduct training.

• Mentor team members in project teams with respect to product and domain skills on projects.

• Conduct technical, face to face interviews with candidates and support recruitment process.

• Set goals for team members and monitor performance.

• Coordinate with the project/program manager in understanding how the employee can better contribute to the project, seek feedback and address concerns.

• Conduct performance appraisal for team members.

• Organize team initiatives on a periodic basis.

Must Have Skills

• Community Cloud

• Salesforce - Knowledge

• Salesforce Analytics & Report

• Order to Cash Order Management