What you will do?

Manager, Product & Operations, CES, will report to the Director, CES and will be working closely with the Customer Engagement Team to Manage Existing & New Products and Services. The Candidate will also oversee Operations & Executions of Marketing campaigns and Digital Solutions for our clients within the Department,

• Responsible for proper execution of regular campaigns under CES platform/solutions
• Ensure operational excellence in all different platforms & inventories
• Act as a point of contact for clients to help with their campaign operations
• Handle the hotline to ensure that customer queries and complaints are properly addressed
• Collaborate with internal technology and partner teams to troubleshoot any issues with platforms and fix bugs
• Ensure that established processes and SLAs are adhered to carry out smooth operations
• Prepare reports to share results and analyze performance
• Responsible to ensure local team is geared to be a center of excellence to support operations in other markets (Middle East) from time to time.
• P&L accountability of the CES business vertical

What skills and experience you will need?

• Business & Information Technology/ Business Admin, related Academic Certifications
• 5- 7 year experiences in Telco, Digital & OTT Business advertising
• Problem solving using Applications/Tools
• Customer Centricity
• Above average skills in IT/Digital Marketing Tools/Applications
• High Proficiency in Microsoft Office Tools & Capabilities is Mandatory
• Excellent skills in Managerial Communication and Customer Servicing
• Demonstrated ability to take ownership and delivery

Values Which Support Our Vision And Culture

• Act NOW
• Win Win!
• Shape Industries
• Driven by Data
• Stay Humble, Stay Hungry
• Disrupt the Status Quo