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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Manager, Performance Management, I&TS (London)

Job Description

What is the Opportunity?

The Performance Management plays a critical role within the European Client Experience team, to ensure a high standard of internal performance measurements and reporting for the PaCE. You will be supporting the both the Performance Management and Client Readiness team as well as the Client Acceptance team, with the variety of European RBC initiatives. This will require proactively engaging with PaCE and wider team, client coordination and change management. You will support delivery of PaCE reporting which includes the global Client Satisfaction report, Due Diligence report as well as any ad-hoc requests.

What will you do?

Provide a summary to senior leaders as to why client RAG statuses have changed. This will require liaising with client-facing staff and looking for trends.

Ensure the timely delivery of the weekly, monthly and exception reporting. This includes, European CX lead updates weekly, monthly Business Updates, monthly CX IS OC updates and monthly Due Diligence report.

Run the Client Satisfaction report monthly

Support the successful delivery of RBC initiatives and other regional projects. This will include;

Proactively identify, investigate and resolve issues or risks with recommendations for resolution. Assist in implementing any action plans and proactively manage through to completion alongside others in the business to ensure best performance. Contribute to all project’s documentation ensuring safe delivery into the business.

What do you need to succeed?

Must have:

Experience in a similar role working on low-medium complexity or lower risk projects

Detail-oriented team player who is has demonstrated ability to influence process improvement

Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff

Success driven and Innovative

Demonstrate creative problem solving and collaborative approach to all aspects of the role

Impeccable organizational and time management skills

Simplifying Complex Issues Demonstrated ability to learn new concepts

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

Leaders who support your development through coaching and managing opportunities

Opportunities to work with the best in the field

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

A world-class training program in financial services

Flexible working options fully supported.

Job Summary

Address:

London, United Kingdom of Great Britain and Northern Ireland

City:

GBR-GREATER_LONDON-LONDON

Country:

United Kingdom

Work hours/week:

35

Employment Type:

Full time

Platform:

Investor and Treasury Services

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-03-17-07:00

Application Deadline:

2022-03-25-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.