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At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Manager, Marketing & Client Experience

Job Description

As Manager, Marketing & Client Experience, you will support the delivery of strategies that will enhance the client experience, increase sales force capability and drive sales of RBC Global Asset Management (GAM) mutual funds for RBC GAM’s direct-to-client dealer, PH&N Investment Services.  

Please visit: https://www.phn.com for more information.

What will you do?

Manage the ongoing, day-to-day support for website content and triage of ad-hoc issues. This includes developing a content calendar, sourcing/creating content for frequent update and managing reporting/escalation of ad-hoc issues to ensure website works smoothly

Collaborate with key stakeholders for ongoing development of the digital client experience, including review of Business Requirement Documents and QA/UAT.

Lead sales & marketing initiatives to increase user engagement and activities of the website.

Utilize data and insights from advisors & Client Care team (e.g. web statistics, client incidents/inquiries, client survey) to identify gaps, key issues and opportunities to improve client experience.

Consistently benchmark relatable competitors and make recommendations on how to enhance/improve the online client experience for investors.

As the owner of all forms and applications used by the business, manage the creation/update of forms to ensure forms are client-friendly, easy to understand and meet all regulatory/operational requirements.

Chair a working group that actively seeks to improve, consolidate or remove duplication of existing forms and reduce client errors in the forms completion.

Provide ad-hoc marketing production support related to the various client communications and sales initiatives.

Must Have

A conceptual thinker with an eye for detail, along with excellent written/verbal communication skills

Demonstrated project management skills, ideally in the digital marketing area

University degree or equivalent 

Completion of CSC or IFIC

Above average ability with Microsoft Office tools.

Nice to Have

Previous experience working in a client-facing role in the investment industry

Completion of PFP/CFP

Basic HTML knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Flexible work/life balance options

Opportunities to do challenging work

Opportunities to take on progressively greater accountabilities          

Access to a variety of job opportunities across business and geographies

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law. 

Job Summary

Address:

TORONTO, Ontario, Canada

City:

CAN-ON-TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2022-03-16-07:00

Application Deadline:

2022-03-30-07:00

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.