Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to be responsible for multiple account ownership including growing, managing, and delivering on objectives for new and existing partner relationships.

As Manager, Loyalty Partnerships, you will play a crucial role in the strategic development of new prospect partnerships to the Aeroplan program, and management of existing Aeroplan partnerships. You will work closely with the Loyalty Planning and Development team, the e-Commerce and Loyalty group, and the broader Air Canada organization by leading partnership projects that ensure key business and strategic considerations are included in decision making. You will be responsible for communicating business objectives and strategic rationale for recommended actions to senior leaders in the organization. You will also play a key role in developing and maintaining best-in-class customer experience strategies to deliver against the goals of the Loyalty Partnerships team. To support this function, you will work closely with Business Development to ensure long term strategic goals and current performance are reflected in ongoing budgets/outlooks.

Responsibilities:

Partnership Management:

Work with internal and external stakeholders to support build of value propositions for strategic partnerships and contract development

Strategize and develop detailed plans for partnerships to deliver on KPIs

Collaborate with Aeroplan Partner Marketing teams to develop marketing plans and ensure that all projects adhere to time & budget

Develop account initiatives to ensure alignment to strategy and respective timelines

Engage internal and external functional groups in developing program design, program specifications, program assumptions and critical paths, as required

Lead the preparation and presentation of proposals to deliver on business objectives

Drive revenue targets for the business

Demonstrate ownership and understanding of the financials (P&L) – including monthly and quarterly reporting and forecasting

Strategic Development:

Serve as Aeroplan’s lead for a portfolio of everyday strategic partners, owning the day-to-day relationship and business plan

Stay current with the loyalty and travel landscapes, including keeping up-to-date on competitive offerings

Recommend pro-active enhancements & solutions to drive cross sell and up sell opportunities

Develop marketing strategies, concepts and budgets to drive partner business’

Collaborate with Partner Marketing team to build partner’s marketing plan supporting both business and program strategies and objectives

Analyze challenges and opportunities with a view to impacts on the business and our global network

Optimize and prioritize allocation of team resources by understanding scope, time sensitivity and AC importance of projects, balanced with team member capabilities

Qualifications

Strategic and logical thinker and communicator

Highly proficient in PowerPoint and Excel

Structured, big-picture thinker who understands key points of leverage on given projects

Strong delivery by working with and through others to achieve outcomes (Strategy, Finance, Key Account Management, Marketing, etc.)

Highly organized with strong project management and organizational skills

Process driven and detail oriented, while still being flexible

Strong business acumen

Strong relationship management skills, including the ability to exercise sound judgment when facing complex partner negotiations

University degree / College diploma in business, marketing or a related field.

5+ years of professional experience, preferably in the airline, retail and/or loyalty sectors

Strong analytical and problem-solving mindset

Demonstrated skills to produce and interpret effective spreadsheets, reports, documents and presentations with a high degree of attention to detail

Excellent communication skills that include internal communication of client opportunities and challenges, and external communication

Strong work ethic, autonomous, flexible and creative, able to adapt to evolving business needs

Team player with proven ability to prioritize, organize, manage time and multi-task with excellent attention to detail

Focus on operational excellence.

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Mandatory Covid-19 Vaccination Required

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.