Key Responsibilities:

• Supervising hedge fund / private equity investor services team working on end to end model.
• Conduct review of daily activities like subscription, redemption, switch, transfer, wire payments, cash reconciliation, statements and contract notes, investor due diligence etc.
• Managers are expected to be fully hands on with process to be able to sign off transactions and other activities appropriate to the roles and business requirements.
• Ensuring that all dealing registration AML and other tasks are processed as per agreed SLA.
• Day to day oversight of processing to ensure quality and timeliness targets are met.
• Timely escalation to senior management for unresolved issues.
• To work with the team, internal departments and group projects area on any allocated projects.
• Analyses monthly management information to understand where quality at an individual, process, team level needs to be addressed.
• Facilitate regular team meetings to cascade process updates.
• Set objectives of team members and monitor performance and provide feedback through monthly one to one meetings.
• Provides management and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication.
• Assist/prepare monthly KPIs
• Ensure that appropriate and agreed controls is always in place.
• Responsible for the development, recruitment, appraisals and retention of staff.
• Fulfill additional, relevant, tasks appropriate to the role and business requirements.
• Maintaining good relationship with host location, internal and external clients.

Qualification/Skills/Experience:

• 8 - 10 years relevant financial services experience in Transfer Agency / Investor Services domain
• Knowledge of Hedge fund Transfer Agency operations is mandatory
• Candidate must have a university degree (accounting, business, mathematics, finance or economics)
• Working knowledge of Microsoft packages, including Excel, Outlook and Word. Knowledge of Excel with VBA, is a plus.
• Good English, written and oral communication skills.
• Strong problem solving skills, detail and result oriented
• Experience in change initiatives, covering areas like process improvement idea generation, with a track record of accomplishment in complex projects and change initiatives.
• Demonstrate a good understanding of Dealing, Registration, Settlements and AML.
• A good understanding of effective risk management.
• Ability to work under pressure meeting challenging deadlines
• Excellent planning and organization skills.
• Flexible approach to work.
• Ability to work on own initiative.

Core Competencies:

• Interpersonal (relationship builder, respectful, resolves problems, people friendly).
• Communication (presentation skills, listening skills, oral communication skills, allows others to express themselves and written communication skills).
• Strong leadership management and organizational skills are required to develop periodic goals, and manage and motivate team members to attain the established goals.
• Approachable and able to promote teamwork through creative solutions.
• Self-management (adaptability and resilience, learning behavior, integrity and ethics and relationship builder).
• Thinking (creative thinking decision making, input seeking, logical thinking and solution finding)
• Organizational Knowledge (business knowledge, expert knowledge and external events impact)
• Client Service and Quality (quality, relationship building and client satisfaction)
• Administration (Anticipates needs, execution, planning, process specialist, quality seeker and time management).