At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 

Bell’s Field Services team is proud to be the face of the Bell brand, performing the best installation and repair services and maintaining Bell’s network for our residential and business customers.

Job duties/accountabilities:

Lead a technician work team (from an administrative work  centre and on the road)

Monitor and improve the team members’ work productivity and performance

Ensure exemplary service and work quality for customers

Manage performance gaps and implement action and/or improvement plans

Manage work attendance

Manage spending and overtime

Support, advise and guide technicians in terms of their technical/professional development and the management tools available to them

Ensure business objectives and the department’s objectives (productivity metrics and key customer service indicators) are met

Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development

Maintain a reliable outside network

Accept to be on call as per a rotation schedule

Essential skills//competencies:

Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire

Excellent organizational and planning skills

Excellent teamwork abilities

Facilitate effectively the communication of the company’s decisions and business plans

Active listening skills

Ability to adapt in a rapidly changing environment

Solid interpersonal skills

Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)

Creativity, autonomy, entrepreneurship and an ability to think outside the box

Excellent problem-solving skills

Highly developed technical aptitudes

Superior decision-making ability focused on service-quality results

Computer skills (MS Office, outlook)

Excellent French communication skills, both verbal and written

Bilingualism

Preferred skills and competencies:

Extensive knowledge of the outside plant including Copper and Fibre Networks, transport facilities such LD1, HDSL and Pressure systems

Basic knowledge of voice, internet and TV for residential/business

Basic knowledge of Central Office Transport facilities

A minimum of two years’ experience managing unionized personnel

Sound knowledge of the business processes of Field Services and/or the Control Centre

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec. 

Additional Information:

Position Type: Management 

Job Status: Regular - Full Time 

Job Location: Canada : Ontario : Toronto 

Application Deadline: 03/10/2022 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.