This posting concerns the installation and repair of both residential and business markets, data, Lan, ICN.  The successful manager will have to accept to be on call and represent the entire Bell area.

Job duties/accountabilities:

• Lead a team of Field and CO technicians (from an administrative work center and on the road)
• Monitor and improve the team members’ work productivity and performance
• Ensure exemplary service and work quality for customers
• Ensure Health and Safety of team (process review, field observations, coaching and disciplinary measures if required)
• Manage conformance and performance gaps and implement action and/or improvement plans

• Manage work attendance

• Manage spending and overtime
• Coach, support, advise and guide technicians in terms of their technical development and the tools available to them
• Ensure business objectives and the department’s objectives are met (including the tools usage compliance)
• Communicate, influence and mobilize employees relative to the competencies and skills of the Bell leadership success profile Actively participate in decisions impacting the team’s development
• Maintain a reliable inside and outside network
• Accept to be on call and work irregular hours during major service outages

Essential skills//competencies:

• Solid aptitudes for managing, influencing and mobilizing a work team in terms of the objectives to attain and competencies and skills to acquire
• Excellent organizational and planning skills
• Excellent teamwork abilities
• Facilitate effectively the communication of the company’s decisions and business plans
• Active listening skills
• Ability to adapt in a rapidly changing environment
• Ability to analyse data from multiple sources and build action plan accordingly
• Solid interpersonal skills
• Recognized operational management abilities (customer and employee satisfaction, value-based measures and process efficiency)
• Creativity, autonomy, entrepreneurship and an ability to think outside the box
• Excellent problem-solving skills
• Highly developed technical aptitudes (outside plant, central offices, phone systems)
• Superior decision-making ability focused on service-quality results
• Advanced computer skills (ex.:MS Office)
• Excellent communication skills, both verbal and written

Preferred skills/competencies:

The ideal candidate will possess a combination of the following:

• Knowledge of the following services: voice, internet and DATA/IPVPN, central offices, Lan, ICN…
• Knowledge of the construction and maintenance standards and practices for the copper and fiber optic networks
• A minimum of two years’ experience managing unionized personnel, particularly Unifor technicians
• Sound knowledge of the business processes of Field Services, NPP, Test centre and/or the Control Centre

Bilingualism is an asset (English and French); adequate knowledge of French is required for positions in Quebec.