The Ministry of Social Development is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
 
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
 
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
 
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Manager Client Service Delivery, Rotorua Community Link, Bay of Plenty

•    Lead and influence the Client Service Delivery team
•    Key strategic and people leadership 
•    Permanent position

We are seeking a Manager Client Service Delivery to join our Rotorua Community Link Leadership team, reporting to the Regional Director.

You will be responsible for leadership and operational management through the development and maintenance of a high-performance people centric team that delivers high quality services to clients. Meeting current and future expectations and demand for services, contributing to MSD values, strategic priorities, and outcomes is essential to success in this role.  

You'll lead by example and model MSD's values and our people centric culture and your inclusive leadership style will promote diversity and enhance decision making in the service centre.

Accountable for all operational services and products delivered through the Service Centre, you'll plan, delegate and maintain oversight of workflows and outcomes. Leading and communicating change in a clear, positive, and engaging way is also a key part of this role including championing continuous improvement of our services and inspiring others to embrace them. 

Establishing credible and enduring relationships with key government, non-government stakeholders and community partners as well as internal Ministry staff is a key requirement of the position. This means our ideal candidate needs to be an effective communicator who has sound experience in engaging with our various stakeholders and is comfortable operating at a senior level. An understanding and appreciation of cross-cultural issues and concerns, and  knowledge of tikanga Māori, and Pacific peoples' culture is key.

As part of the leadership team, you will bring a fresh perspective and innovative ideas that help deliver on the Ministry's strategic objectives and drive the unit's ongoing change agenda. Your initiative and personal resolve to deliver results will be a noticeable contribution in meeting our collective goals.

Key requirements for the role include:

•    The ability to work with ambiguity and to move quickly in a dynamic environment. 
•    Experienced in leadership and development of a high performing team. 
•    Strategically influencing and managing relationships with key internal and external stakeholders for the betterment of communities and whanau
•    Proven ability to manage risk and change 
•    The capacity  to work with ambiguity, act swiftly in a dynamic environment, apply relevant legislation, policies, and practices and manage risk and change in a complex Service Delivery ecosystem.  

Due to portfolio coverage of the Bay of Plenty region, a willingness to travel to fulfil job requirements and a current full New Zealand licence without restrictions is required.

Remuneration for this role is applied against band MSS05. the starting salary is from $100,014.00 to $125,018.00. Application along this salary scale is dependent on relevant management experience and relativity within the cohort of other managers.

If you are a motivated, talented, leader looking to help shape the direction and contribute to a growing, collegial team that is passionate about the challenges ahead, please apply now

Position Description

https://www.msd.govt.nz/hr/documents/position-descriptions/dce-service-delivery/client-service-delivery/manager-client-service-delivery.docx

How to apply

To apply, click the 'Apply Now' button to upload your CV, cover letter and answer the two question below in your application form. 
 
1:    What is your motivation and aspirations for applying for this Manager Client Service Position? (Maximum 2000 characters)

2:    What is your understanding of Te Pae Tawhiti? Please include an example of how you incorporate this strategic direction into your leadership long term? (Maximum 2000 characters) 

Link: https://www.msd.govt.nz/about-msd-and-our-work/publications-resources/corporate/annual-report/2018-2019/overview/te-pae-tawhiti-our-future.html

Note: Your cover letter will be a key part of our assessment process, please tell us about your vision for this position and reflecting your relevant skills and experience in leading teams in a similarly challenging environment. 

All applications must be made online.  If this is not possible or if you have any queries, please contact Monica Allen on monica.allen002@msd.govt.nz

Internal MSD Employees â€“ please apply through your myHR portal at work.  This will ensure that your myHR employee profile is visible as internal candidate.

Closing date: Friday 11th March 2022

Joining us

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.  We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, HapÅ«, Iwi and communities to realise their own potential and aspirations

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

MSD has a COVID-19 vaccination policy which requires employees to be fully vaccinated.