What will you do?

• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
• Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
• Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
• Perform front-line underwriting of Home and Auto policies
• Use procedures effectively and seamlessly during calls

   

  What do you need to succeed?

  Must-have

• Active OTL or RIBO license
• Willingness and ability to successfully obtain the General Insurance License (Other Than Life) for all provinces
• Flexibility to work a variety of shifts as our centre is open extended hours in order to better help our clients
• Ability and willingness to work independently and remotely from a home office location
• Excellent oral and written communication skills

   

  Nice-to-have

• Bilingual, fluent in French and English
• Post-secondary education or the equivalent
• Knowledge of insurance products (Home & Auto, Life, Travel)
• Proven professional sales experience, and success in meeting and exceeding sales targets in a contact centre environment

   

  What’s in it for you?

  We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact