Description

JUNIOR (Under 21 years of age) Full Time Customer Service & Administration Officer Lee's Environmental is a 40+ year established Department of Environment and Science (DES) Licensed Waste Management & Environmental Services company whose focus is providing the highest level of customer Service with timely, friendly and professional service-delivery in our industry, enabling us to fund worldwide charities and bless employees. We are seeking a long-term employee who will be part of our team bringing ever-increasing levels of satisfaction and success to the customer, the company, and all employees by utilising their skills in customer service and office administration. The role also includes a career opportunity for the person willing to work their way up to the highest levels of responsibility if desired. Primary Duties: Making outbound calls, emails and SMSs to customers to confirm "confirmation required" bookings. Receiving inbound calls from customers and booking jobs into job booking software. Creating invoices. Receiving payments. Computer Data entry in various forms. Assisting Office Manager in any requested office-related tasks. Prerequisite requirements: 1. Critical: Consistently polite & friendly disposition with a matching tone of voice. 2. Critical: Above 45 words per minute typing speed with a high level of accuracy. 3. Vital: Be committed to serving & putting the customer first. 4. Vital: Be committed to striving to be a person of excellence. 5. Vital: Be diligent & conscientious. 4. Vital: Be quick with using a computer and mouse/keyboard. Good attention to detail. Punctual. Enjoy and be familiar with using a computer & telephone all day, every day. Experience in using Microsoft Excel, Outlook & Word preferred but not essential Experience in using Reckon Accounts Enterprise preferred but not essential. Be good at working in a team in a busy (not noisy as each person has their own office) office environment. Trustworthy. Remuneration: Casual Employee proceeding to Full Time if proven to meet above prerequisites. Award wage with opportunity for bonuses and/or higher than award rates if proven excellence