Job description

Requisition ID:  519762

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. 

The opportunity

We are looking for a GHS and Energy Client Executive (CE) within the Oceania Markets team in our Perth office.

The role is responsible for delivering exceptional client service (ECS) to our clients by understanding client issues and challenges, leveraging the firm’s capabilities to address these and driving new business opportunities to grow revenue and to deepen customer relationship management (CRM).

Focusing on multiple core accounts in the GHS and Energy sectors, this role will drive global accounts strategy, rigorous account planning and relationship development across the client(s) organization.

This is an opportunity for a self-starting individual to work across a number of different clients across government and to see how all of EY’s capabilities can work together to make a difference in our accounts in the public sector.

The role will also assist and interface with the two account director working in Energy and be part of the national GHS and Energy Business Development teams .

Your key responsibilities

Support Account Directors and Global Client Service Partners when they lead account team meetings, acting as the central point for coordination of all information and administration related to the account.

Coordinate (and sometimes lead) strategic relationship building activities on our accounts, including coordination of relationship maps through our Account Coordinator.

Act as a primary contact and logging/distribution manager for a central email box for client enquiries and tender requests/submissions.

Maintain account plans and regularly review against established milestones and targets.

Utilise global account management and reporting tools to maintain processes for the account.

Work with our onshore and offshore colleagues to provide relevant knowledge to the account teams. This involves creating close working relationships with respective professionals and sector specialists in order to identify and track potential areas of opportunity, focusing and coordinating the use and dissemination of business analysis, reporting, press releases, financial information, competitive intelligence and relevant firm thought leadership.

Assist with client satisfaction interviews and loss reviews for accounts and at times act as an interviewer.

Provide guidance to the business on panel compliance requirements

Coordinate Account revenue planning activity with the operations team

Manage EY’s membership on Government purchasing Panels

Track account sales pipeline using the firms CRM

Skills and attributes for success

To qualify for the role you must have

Minimum 5 – 8 years’ experience gained in an Account/Customer Success Management role

Bachelor’s degree required.

B2B sales experience with the ability to achieve sales targets and KPI’s

Experience engaging with and building partnerships with C-Level executives

The ability to contribute to business process improvements

MS Office Suite intermediate skills

Ideally, you’ll also have

Self-motivated, diligent, tenacious, highly-organised and great work ethic

Strong organisational skills and attention to detail

Ability to multi-task in an ambiguous environment

Excellent written and spoken English language skills

What we offer

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Continuous learning: personalised career development including coaching, experiences and formal learning so you’ll develop the mindset and skills you’ll need to thrive in the future.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

At EY, you’ll be rewarded and recognised based on your performance and our comprehensive benefits package can be tailored to your individual needs.

We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging. If you require any adjustments to the recruitment process in order to equitably participate, we encourage you to advise us at the time of application via contactrecruitment@au.ey.com or  phone +61 3 8650 7788 (option 4).

We understand the importance of social distancing at this time so our recruitment and onboarding process may be managed virtually so we can continue to prioritise the safety and wellbeing of EY people, clients, guests and the broader public.  

The exceptional EY experience. It’s yours to build.

The preferred applicant will be subject to employment screening by EY or by their external third party provider. 

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.  

The preferred applicant will be subject to employment screening by EY or by their external third party provider.