Your main job responsibilities will include:

• Install and configure computer hardware operating systems and applications
  
• Monitor and maintain computer systems and networks
  
• Take the staff or clients through a series of actions, either face-to-face or over the phone to resolve issues
  
• Trouble shoot system and network problems, diagnosing and resolving hardware or software faults
  
• Provide support, including procedural documentation and relevant reports
  
• Follow diagrams and written instructions to repair a fault or set up a system
  
• Set up new users accounts and profiles and deal with password issues
  
• Respond within agreed time limits to call-outs 
  

Requirements

• At least 3-4 years of experience in a similar role
  
• Excellent experience in MS Office 365 
  
• Experience in resolving both: software and hardware issues
  
• Strong troubleshooting and critical thinking skills 
  
• Degree in Computer Science 

Benefits