Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of working in a global organization, continually learning and collaborating, having stimulating discussions, and making impactful contributions!

If this is how you see your career, Colgate is the place to be!

Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success.

If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

 The IT Technical Support Engineer is responsible for Level 2 (L2) Support - Diagnosis, investigation, resolution of issues in SAP Basis, System Administration, Network in Colgate environment and Google Cloud Platform. In addition, Utilize tools such as Splunk, Stonebranch, Phantom for analysis, troubleshooting and automation of processes.

 What you will do

• Level 2 (L2) Support - Diagnosis, investigation, resolution & coordination with Level 3 (L3) and/or IT Application teams towards resolution of issue in the following areas:
• Colgate datacenter Infrastructure: Databases, SAP Basis, Operating Systems, and Network
• Colgate environment in the Google Cloud Platform
• Responsible for the troubleshooting and resolution of all issues escalated by Level 1 (L1) team; if no solution is available, escalate to L3 teams within SLAs
• Perform SAP HANA revisions/ upgrades
• SAP Basis functions such as troubleshooting with various T-codes, printers configuration
• Support and maintain Job scheduling/Workload automation tools. Build, schedule, change and update jobs and complex job streams as requested by the IT application teams through Change Documents
• Work with vendors, ESC (Enterprise Service Center) teams troubleshoot issues, independently research functionality, automation and solutions
• Review and create technical troubleshooting process documents as needed
• Utilize Splunk for analysis, troubleshooting, taking preventive actions on repeating alerts.
• Perform planning and execution of monthly system maintenance including start/stop of SAP, AIX, Linux, Windows systems and applications.
• Perform operational tasks including but not limited to Tape Backups/Vaulting, SAP OSS connections, Splunk episode review, Incident Management and other required activities
• Available to cover on-call support schedules on a rotating basis 24x7 including weekends and holidays, when necessary.

Basic Qualifications

• Bachelor’s Degree Computer Science or related field
• Knowledge on databases, server and Operating Systems
• Excellent verbal and written communications skills
• Strong analytical and troubleshooting skills

 Preferred Qualifications

• Knowledge on SAP Cloud Platform, SAP API, Python, Google Cloud 
• PlatformKnowledge on Stonebranch, Splunk, Phantom
• Basic understanding of cloud infrastructure
• Experience with automation tools & processes
• 1-2 years of experience in databases, SAP basis, system administration
• Working knowledge SAP Basis and Operating Systems - AIX, LINUX, and Windows
• Basic knowledge of UNIX scripting
• Show proficiency in G-Suite applications