The Role

The IT Senior Support Engineer's role is to support all employees, contractors and supply chain partners of APM globally either in person or over the phone. This support includes managing escalations and resolving complex technical cases.

In this role you’ll:

• Provide Level 2 & 3 IT support in a large and growing corporate environment, managing escalations from L1.
• Deliver end-to-end ownership of incidents, requests, problems, and changes (ITIL).
• Monitor and maintain infrastructure underpinning our service delivery, working closely with the L3 Infrastructure team.
• Work to continually improve organisational systems and processes, driving Knowledge Base maintenance.
• Identify and resolve repeat issues or widespread problems.

 
Skills you'll bring:

You have a passion for customer service and an ability to engage with people from all levels and backgrounds. You enjoy problem-solving and can quickly resolve or provide effective workarounds for unfamiliar issues. You also have:

• Relevant tertiary qualification and/or work experience
• Expert-level knowledge of the Microsoft enterprise stack (Windows 10, Azure, Microsoft 365, Intune UEM).
• Understanding of ITIL methodology.
• Exceptional written and verbal communication skills, comfortable liaising with stakeholders at all levels.
• Strong ability to collaborate, share ideas and identify big-picture solutions.
• Ability to work both autonomously and as part of a team, with a strong hunger to learn and upskill.

 
What's in it for you?

• Experience supporting a multinational infrastructure – AUS, NZ and Singapore
• Opportunities for professional and career development
• Employee benefits: Discounted health insurance, wellbeing program, purchased annual leave and a company mobile
  
  

About APM Group

At its core, the APM Group is a leading global human services and health care organisation with a purpose of enabling better lives.

Our network of more than 7,500 people is dedicated to helping individuals of all abilities thrive with independent and fulfilling lives.

With our headquarters in West Perth, where we began operations in 1994, APM operates across 10 countries with services that reach more than a million people every year.

Ready to Join?

Click APPLY now and complete your application through our online recruitment platform.

For a confidential discussion, please call Thisuri on 0419 471 730

We're committed to Equality, Diversity and Inclusivity
We welcome all people to join our team, including people from Aboriginal and Torres Strait Islander communities, living with disability, all gender identities, LGBTQIA+, people of any socioeconomic status, of any age, race, national origin or ethnicity. We believe each person’s uniqueness makes us even better at the work we do.