Do you like taking charge of investigations in collaboration with different teams?

Do you enjoy working in complex environments involving several different technologies? 

Are you keen to work in a collaborative workplace using Agile methodology?

National Bank is ramping up its cultural, organizational and technological transformation. We're in the process of an Agile and DevOps shift involving multidisciplinary and autonomous teams dedicated to delivering and continuously improving technology and business solutions. 

The SAP platform supports several important business solutions at National Bank (mortgage origination, credit card issuing, call centres, account opening, general ledger accounting). The SAP monitoring team is tasked with ensuring the stability, performance and security of the SAP platform through prevention, detection and intervention activities.

We’re looking for talented people to take on one of two roles: either managing IT and security initiatives or managing incidents.

Your role

Role managing incidents

Prevent, detect and stop incidents that could affect the SAP platform and the main business solutions that use it

Understand the issues and monitoring needs of the SAP platform and address them to make it work more efficiently and effectively

Implement or improve logistics (tools, process, human resources) to monitor the SAP platform

Work with various IT teams from the Bank or service providers to investigate and resolve incidents (major or otherwise) involving the SAP platform

Assess the risks associated with changes in the SAP business solution IT ecosystem

Participate in the 24/7 rotation to provide major incident support for the SAP platform (approximately once a month)

Role managing IT and security initiatives

Manage various small to medium-scale IT initiatives for the SAP platform

Work with the various SAP platform teams and the Bank’s security team to identify and document security issues and coordinate their resolution

Ensure that the SAP platform complies with the Bank's security policies and implement the necessary corrective measures

Champion SAP business solutions and relay messages from the Bank’s security team

Your profile:

Bachelor’s degree in a related field and 3 years of relevant experience OR another diploma and several years of relevant experience

Good technology knowledge (application integration, type of technical issues that may occur, etc.)

Knowledge of security or monitoring tools, an asset

Attention to detail, organizational skills and autonomy

Strong analytical skills and ability to synthesize information

Ability to work in a team

Available on rotation to provide support outside of standard business hours (evenings and weekends, approximately once per month)

Bilingualism, both spoken and written (English and French)

We're putting people first 

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

 Ready to live your ambitions?

Your benefits 

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

Health and wellness program, including many benefits

Flexible group insurance

Defined benefit pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferred banking services

Volunteer program

Telemedicine

Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team?

 Ready to live your ambitions?