The Team

Our F&B team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.

 The Candidate

As Order Taker, you will join a committed IRD team, driven with the intent of delivering ‘FIVE-star’ F&B experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

 The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

 As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

 We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think ‘on your feet’ during changing situations is also essential.

You’ll work closely with the management team to develop constantly evolving service goals.

• Works in close cooperation with key service departments such as Kitchen, Stewarding, Front Office Housekeeping, Engineering, Laundry, etc.
  
•  Attends training sessions as per instructions of the immediate Supervisor on various processes and standards i.e. guest care, telephone manners, up-selling, entering guestrooms, etc.
  
• Works as per Room Service duty schedule
  
• Ensures that under no circumstances are the telephones unattended and practices impeccable telephone manners at all times
  
• Performs cashier duties, as and when required
  
• Takes reservations for other outlets during break times, as and when required
  
• Works (hands-on at all times) with the team to prepare the daily service mis-en-place
  
• Observes the cleanliness and maintenance of the assigned Room Service area and operating equipment
  
• Assures the well-being of all guests by maintaining a close and friendly, yet discrete contact
  
• Refers guest complaints directly to the immediate person in-charge / Room Service Manager
  
• Directly involved in the order taking and order placing process while dealing with guest requests and takes orders, courteously, efficiently and promptly
  
• Attends all meetings and briefing sessions to maintain open communication within the assigned team
  
• Has an in-depth knowledge of all menus and ongoing promotions in all outlets and gives recommendations to guests upon request
  
• Is able to upsell key items off the menu, as and when appropriate
  
• Flexible to work in other areas when required to do so by the immediate Supervisor
  
• Referring incoming calls for other departments (such as engineering, housekeeping, spa) to the concerned department.
  
• To report any equipment failures/problems to the Maintenance Department
  
• To pass any maintenance requests to the Maintenance Department
  
• To participate in any Training/Developments schemes as recommended by management
  
• To have a complete understanding of, and to adhere to, FIVE Hotels and Resorts policy relating to Fire, Hygiene, Health and Safety
  
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department
  
• To carry out any other reasonable duties and responsibilities as assigned
  
• Conducts a proper handover during shift change
  

What We’re Looking For

• Positive outlook and outgoing personality with a welcoming and enthusiastic energy
  
• A hands-on approach and flexibility with an inspired ‘can-do’ work attitude
  
• Ability to focus attention on guests’ needs, remaining calm and courteous at all times
  
• Previous experience in the hospitality Industry is preferable
  
• Ability to find creative solutions while taking ownership for all duties and tasks assigned
  
• The ability to work independently with good interpersonal skills
  
• Fluency in Arabic and English (written and spoken) is mandatory