• Do you have experience in customer service?
• Do you have expertise in fraud?
• Are you known for your analytical skills?

Come work for the Financing Fraud sector, at 600 de La Gauchetière in Montréal, as an Analyst/Investigator. The sector’s mission is to minimize losses while carrying out fraud prevention and detection related to the fraudulent use of credit cards and debit cards.

Reporting to the Manager, you will ensure the quality of actions and services provided by acting as a card analyst, while helping to resolve operational problems and improve existing processes. Moreover, you will carry out various everyday analyses to provide useful information for decision-making while mitigating the Bank’s risks of loss and fraud.

Your role

• Prevent and detect at-risk credit and debit card transactions from various channels
• Collect, compile and check the accuracy of various complex data
• Analyze and interpret the information collected in order to explain discrepancies
• Meticulously draft investigation reports
• Collaborate in analyzing the performance of products, systems or processes
• Analyze and provide useful information for decision-making in order to optimize work systems and processes
• Carry out and coordinate project aspects in your activity sector
• Serve our internal and external partners over the phone and by email

More specifically, you will:

• Act as the liaison officer for internal and external partners
• Maintain constant cooperation and active communication with various internal and external stakeholders
• Provide useful information for decision-making, make recommendations while mitigating all risks and continuously improve processes
• Interact with various sectors of the Bank and external partners to provide support per your expertise
• Ensure compliance with policies and procedures in place during everyday operational activities
• Recommend risk mitigation measures that may include up to termination of a business relationship and follow up on implementation of your recommendations

Competencies required

• Completed college diploma and 4 to 5 years of relevant experience or bachelor’s degree in a related field and 1 to 2 years of relevant experience
• Experience in customer service
• Knowledge of Microsoft Office suite (Word and Excel)
• Strong analytical skills
• Ability to communicate effectively
• Writing skills
• Bilingualism, spoken and written (English/French)

Preferred competencies

• Expertise in fraud
• Expertise in banking products (debit cards, credit cards and bank accounts)
• Knowledge of CIS, ACAPS, Cardpac and SAP applications
• Knowledge of payment card systems

Your benefits

Upon hiring, you will be eligible for a wide range of benefits. In addition to competitive compensation, we offer attractive benefits for you and your family:

• Health and wellness program, including many benefits
• Flexible group insurance
• Defined benefit pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferred banking services
• Volunteer program
• Telemedicine
• Virtual sleep clinic

These are just a few of the many benefits we offer. We've rolled out a number of additional measures to ensure your health, safety and wellbeing during the pandemic. 

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives.

Our core values of partnership, agility, and empowerment inspire us,  and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. 

We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us.

We welcome all candidates! What can you bring to our team? 

Ready to live your ambitions?

#LI-SR1

JobField: Advisory Services, Commercial Banking