• Do you have administration or customer service administration?
• Are you a problem solver?
• Do you enjoy interacting with a diverse range of people?

Mō Te Herenga Waka - About our University

Te Herenga Waka - Victoria University of Wellington is a global-civic university with our marae at our heart. This iho draws off our heritage and is further defined by our tūrangawaewae, in particular Wellington, Aotearoa, and the Asia-Pacific, all of which are expressed in our position as Aotearoa New Zealand's globally ranked capital city university.

Our core ethical values are respect, responsibility, fairness, integrity, and empathy. These core ethical values are demonstrated in our commitment to sustainability, wellbeing, inclusivity, equity, diversity, collegiality, and openness. With, and as,

tangata whenua, we value TeTiriti o Waitangi, rangatiratanga, manaakitanga, kaitiakitanga, whai mātauranga, whanaungatanga, andakoranga.

Kōrero mō te tūranga - About the role

Te Herenga Waka - Victoria University of Wellington is currently recruiting for an International Administrator to join the Student Experience and Wellbeing team (Te Pūrengi) in a permanent full-time role. You will be a student-facing super-star supporting the Student Experience and Wellbeing team and wider Wellington University International achieve its goals by providing a positive student experience and supporting the retention of international students through consistent and excellent service, efficient administration and project and event support.

Key responsibilities include the following:

• Digital enquiries management on CRM
• Frontline services and reception management
• Administrative support for the International Student Experience team
• Events and orientation assistance
• Fulfil all duties and responsibilities in accordance with the legal obligations under Education (Pastoral Care of Tertiary and International Learners) Code of Practice

Ō pūmanawa - About you

You will be an energetic superstar with a passion for helping support international students from a wide range of backgrounds to join the International Student Support teams. You will be a positive dynamic individual with superb customer service skills, patience, culturally sensitive, inclusive and the ability to work under pressure. You will be friendly and client focused balancing competing priorities with a "can do" focus. Most of all you will be open to new people and ideas.

Key requirements include the following: 

• Reception, administration or other customer service experience
• Ability to work efficiently and independently in a busy frontline environment
• High proficiency in English language communication skills (oral, written, listening, cross-cultural)
• Good Microsoft Office Suite literacy
• Ability to respond proactively to a variety of situations and to an ethnically diverse range of people in a culturally sensitive way
• Good problem-solving skills
• The ability to meet deadlines

Ētahi kōrero hai āwhina i a koe - Why you should join our team

Our team is passionate about supporting all international students working collaboratively and enjoy problem solving as a team. We offer flexible working arrangements and professional development.

Role description

From 31 January 2022, a COVID-19 vaccine mandate will apply to all University staff, students, contractors and visitors. For more information see: https://www.wgtn.ac.nz/covid-19/vaccine-mandate

Contact details for vacancy: If you have any questions regarding this role please get in touch with Jasmine Daniel at jasmine.daniel@vuw.ac.nz - but applicants should follow all steps listed below. 

Important - Application steps and information

For applicants who are not NZ Citizens or Permanent Residents, we recommend you check the NZ Immigration website for updates related to Covid19 restrictions on entry to New Zealand: https://www.immigration.govt.nz/about-us/covid-19

Download and complete the University Application Form.

Click apply now, follow the process to enter your contact details and add your CV in the online form.

Applications close Wednesday, 9 February 2022.

Reference 3455.