Our client is a global organisation that partners with financial market participants (equities, pension, superannuation, investments, property, etc.) to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple. 

They are currently seeking Claims Assessors (hybrid working arrangement split between Parramatta based office and working from home). Full training will be provided. Previous Insurance OR Superannuation, Banking, Financial Services experience required.

The role entails providing a specialised claims assessment service to Insurers and Trustees of Superannuation Funds.  This service covers Terminal Illness, Total and Permanent Disablement and Income Protection claims. 

Key Accountabilities and Main Responsibilities:

• Provide assessment service for a portfolio of claims in accordance with clearly defined assessment practices and procedures
• Manage the initial and ongoing assessment of complex new and existing Terminal Illness, Total and Permanent Disablement and Income Protection claims within agreed service standards
• Undertake claim notification interviews as required
• Assess the merits of a Member’s claim
• Instruct third party service providers (IME, Rehab, Functional, Vocational Assessments) and monitor the service provided
• Ensure claim remediations are actioned in accordance within agreed timeframes
• Research and keep up-to-date with current trends within the medico-legal sphere
• Build relationships with clients, Insurers, external providers and trustees
• Institute a focus on quality, innovation and continuous improvement

Experience & Personal Attributes:

• Previous Insurance OR Financial Services experience required
• Sound analytical and problem-solving skills 
• Ability to demonstrate empathy to those in difficult situations
• The ability to work both autonomously and as part of a team whilst contributing to team objectives
• Strong communication skills – verbal and written
• Strong attention to detail
• Sound knowledge of Microsoft office suite

If you are interested in hearing more about this fantastic opportunity please APPLY today!