What is the opportunity?

We are looking for dynamic individuals with a passion for helping people to join our fast-paced Life Sales team at the RBC Insurance Advice Centre.  As a Licensed Insurance Advisor, you will proactively interact with clients over the phone, providing them with insurance advice and solutions based on their individual needs. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success. With the ultimate goal of strengthening client relationships, you will contribute to an individual and team sales plan, successfully achieved through spotting opportunities, providing advice, selling solutions and referring to partners.

Advice Centre hours: Monday to Friday 8:00 am – 10:00 pm & Saturday 8:00 am – 6:00 pm.  We are looking for candidates who are fully flexible and able to work a variety of shifts within these hours, based on the needs of the business.

What will you do?

• You will proactively contact clients to identify potential opportunities and uncover client needs, and will also assist in handling inbound calls from clients, providing them with an exceptional client experience and the appropriate advice and solutions to meet their needs.
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
• Provide insurance advice and solutions to clients based on their needs and ensure clients are charged premiums that correspond with risks
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
• Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
• Apply critical thinking during client interactions in order to identify and analyze acceptable and unacceptable risks
• Use procedures effectively and seamlessly during calls

What do you need to succeed?

Must-have

• Qualified candidates MUST have obtained their Life License Qualification Program (LLQP) by February 4.
• Post-secondary education or the equivalent (College diploma or University degree preferred)
• Flexibility to work a variety of shifts as our centre is open extended hours in order to better help our clients 
• Excellent oral and written communication skills
• Solid opportunity spotting and closing skills that contribute to overall team sales plan

Nice-to-have

• Bilingual, fluent in  French and English
• Knowledge of insurance products (Home & Auto, Life, Travel)
• Experience in a proactive sales environment.
• Proven professional sales experience, and success in meeting and exceeding sales targets in a contact centre environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• 3 week vacation to start
• A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
• Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
• Leaders who support your development through coaching and managing opportunities
• Flexible work/life balance options
• Ability to make a difference and lasting impact

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

RBC requires as a condition of employment that all successful candidates in the United States and Canada be fully vaccinated against COVID-19 prior to their start date, and may require proof of the same. Reasonable accommodation is available where required by law.

JOB SUMMARY
City:  Mississauga
Address:  6880 Financial Drive, Tower 1
Work Hours/Week:  37.5
Work Environment:  Call Centre
Career Level:  Experienced Hire/Professional
Position Level:  PL10 
Application Deadline:  06/31/2022
Req ID:  450294