$67K – $72K Total Remuneration Package 

$60K – $65K Base Salary 

Location: Caloundra

Vacancy No: 2149

Permanent Full-time

Applications close: Sunday, 27 February 2022 11:59pm AEST

Why work with us?

There is no better place to live and work than on the Sunshine Coast, especially with an outstanding organisation like Sunshine Coast Council.

With the vision to be Australia’s most sustainable region - Healthy, Smart, and Creative, council is at the forefront of delivering a number of region-shaping projects that will see the region become a hub for innovation, entrepreneurship and creativity, along with opportunities and a lifestyle for all to enjoy. 

About the Role

The Customer Response branch ensure the education, safety and amenity of the Sunshine Coast Community.

The Infringement Support Officer provides administrative support services and a high level of professionalism and customer service to both internal and external customers, and to work collaboratively as part of a multi-function team within the Response Services Team and across the broader Customer Response Branch and Customer Engagements and Planning Services Department.

Key duties include;

• Provide a range of support services including customer contact, word processing, filing, record management and data entry as well as the provision of timely and accurate information in response to internal and external enquiries in relation to infringement support.
• Undertake administrative processes associated with infringement support functions, including data downloads, vehicle registration searches, issuing reminder notices, registering unpaid infringements and processing customer requests. 
• Provide support in relation to the Infringement Withdrawal Request process, including responding to customer requests and enquiries. 
• Provide project support to senior officers that fall within the scope of this position.

About you

• You will possess previous relevant experience with demonstrated communication and strong customer service skills in the provision of information in person, email, telephone and other standard business correspondence.
• You will possess, or the ability to acquire, knowledge of the relevant legislation, policies, standards, regulations and procedures supporting the business practices relevant to the area of work.
• You will have strong time management skills and attention to detail, with the ability to resolve problems and follow tasks through to completion accurately and on time.

Our Culture & Employee Benefits

Council is committed to creating an inclusive, culturally diverse, healthy, skilled and dedicated workplace culture. As an employee you will enjoy a range of benefits which include but are not limited to:

• 9-day fortnight - to support your enjoyment of the lifestyle benefits Sunshine Coast has to offer.
• Salary Packaging 
• Pay you 17.5% loading when taking annual leave (4 weeks entitlement per year)

How to apply

Your written application should include:

• A 1-2 page cover letter demonstrating your ability to fulfil the mandatory and desirable requirements on the Position Profile. Keep the key responsibilities in mind when addressing this criteria; and
• A current resume or curriculum vitae.

Once you have these two documents ready, click ‘Apply for this job’ and follow the prompts to complete your application.

Further Information

Helpful information to assist you in completing your application is available on the Sunshine Coast Council website.

To learn more about Council’s vision and projects, you can view the Corporate Plan 2021-2025. 

For specific enquiries contact Candice Herse during business hours on 0418 349 169.

We're working hard to create an inclusive workplace that reflects the diverse community we serve. If you require adjustments at any stage of the recruitment process, please reach out to the Recruitment Team joinusnow@sunshinecoast.qld.gov.au. 

At Sunshine Coast Council, we embrace differences in gender, age, ethnicity, race, cultural background including First Nations, disability, religion and sexual orientation. To deliver the best service to our region we want a workforce that reflects the diverse community that we serve. Sunshine Coast Council strongly encourages all suitable applicants to apply for this role.