Job Title - Information Management Specialist – Senior

Duration: 12 months

Start Date Ã¢â‚¬â€œ 2022-04-01

End Date – 2023-01-31

Location – Toronto

Description

A note on Assignment Type: This position is currently listed as "Hybrid", however, the consultant will be remote due to COVID-19 related Work From Home (WFH) direction. Once the IT cluster staff are required to return to the office, the resource under this request will be required to work onsite as well.

Data Capture and Evaluation

• Delivered will be documentation and detail statistics of existing and new services. Clear analytics will support decisions on vendor selection.
• Design and measure new Communication and Collaboration KPI's on developing products that prove performance, customer satisfaction and demonstrate true value for money. 
• Own and support product development statistical data to measure and guide progress and mitigate any risks to successful delivery and launch of the new services.
• Create and maintain a detailed Cost Model per new service to report on OPS adoption, financial viability, appropriate charge rates and future investment planning. The model will track present and future looking assumptions.
• Develop procurements

This individual would provide supporting information that ensures quality services are developed and delivered. These measuring and analyzing disciplines will create actionable data to make ongoing adjustments to features and service level targets.   

Effective Service Development Communications

This Information Management role spans the development of Communications and Collaboration by:

• The candidate will own and communicate Project /Program status, progress and risk management across all levels of OPS including dependent projects, funding requests a and executive updates.
• Service Information will be well documented pre-sales technical and ordering information as well as effective training will be delivered to users and administrators of new services. Cost model information including current assumptions will be communicated ad-hoc to justify adjustments and shape future planning.

Skills

Experience and Skill Set Requirements

Level of Business Knowledge - 30%

• Demonstrated 7+ years of experience evaluating, analyzing and developing telecommunications strategies.
• Demonstrated 10+ years of experience working for a telecommunications service’s provider in a technical or business capacity.
• 8+ years conducting business analysis related to service delivery and evaluating service delivery models for next generation services.
• Demonstrated 5+ years preparing/responding to request for proposals.

Expertise with Business Modelling - 20%

Extensive experience preparing and analyzing complex service data and costing models including activity-based costing models. Knowledge of modern telecommunications service models. Knowledge of contemporary networking approaches.

Expertise with Soft Skills - 20%

Strong interpersonal, verbal and written communication skills. Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively. Excellent analytical, problem-solving and decision-making skills.

If you are available, please send your resume to anisha.agarwal@2iresourcing.ca  OR  refer someone interested.