Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Why choose cognizant?

It takes a lot to succeed in today’s fast-paced market, and Cognizant has become a leader in the industry. We love big ideas and even bigger dreams. We stand out because we put human experiences at the core. We help clients engage customers by envisioning and building creative products and services. But we do not stop there. We develop go-to-market strategies and invent entirely new business models, ensuring that every company we work with walks away with both inspiration and a plan. Everything we do at Cognizant we do with passion—for our clients, our communities, and our organization. It’s the defining attribute that we look for in our people.

 Job Details:

• Assess business impact and urgency, declare Major Incident or trigger business continuity procedures or disaster recovery invocation scripts.
• Manage the process of the service restoration or impact reduction.
• Ensures that cross - Major incidents are resolved effectively securing end-to-end Service Level Agreement and Service Management.
• Identifies and takes control of unallocated incidents e.g. gray space
• Good understanding of Incident, Knowledge, Problem and Change Management (ITIL)
• Experience in Production Support role either infrastructure or application based
• Willingness to learn continuously evolving company & industry specific applications, technology, and terminology
• Demonstrated ability & desire to provide first-rate customer service
• Proven analytical & problem-solving skills
• Good Communication and Problem-Solving Skills, Experienced in VIP users support
• Excellent written and verbal communication skills
• Excellent organizational & time management skills with strong attention to detail
• Cooperates with various tower leads, Incident Managers, and Regional/Global Change Managers.
• Pro-actively Identify operational issues and drive resolution working directly with the client and Tower leads