The Opportunity

We know our customers’ needs are changing. With more people ordering online than ever, our call centres are playing a vital role in ensuring our customers have what they want, when they need it. 

So we’re looking for people who are customer focused, who thrive in a highly structured and fast paced environment to join our call centre team at Australia Post!  The roles are hybrid in nature so working from home and in our office.

Roles are full-time for a fixed term of 6 months or 12 months, with the possibility of ongoing opportunities. We have multiple roles with start dates available throughout May and June. Further intakes will be confirmed for later in the year.

The salary for this role commences at $50,660 per annum plus 12% superannuation, this increases to $55,902 per annum plus 12% superannuation after probation. 

What you’ll be doing

Enjoy solving problems and being able to provide a great solution?

Know you can thrive in a highly structured and fast paced environment?

If you answered yes to the above, keep reading to find out more about a typical day in our call centre:

• Answering customers’ calls, using your powers of deduction to track customers parcels and solve issues like damaged or missing parcels
• Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers
• Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments

What we’re looking for

You’ll be ensuring our customers are satisfied, by harnessing your relentlessly empathetic attitude, with your unique ability to resolve customer queries quickly and accurately, the first time.

You’re also:

• Pretty unflappable and your resilience allows you to move from one customer to the next, to the next…
• A true professional, because if you’re punctual, reliable and support your fellow team members, you’ll thrive here
• Tech savvy and can work effortlessly across multiple IT platforms and tasks simultaneously

We believe investing in our people is good for business

That’s why we have team dedicated to career coaching and support for our employees. At the call centre we’re working hard to support you, in what can sometimes be a bit of a tough gig. We have small teams with a dedicated team manager along with support from technical experts and our peer support programs. We also know that your life outside of work matters. That’s why we have a culture that promotes a genuine work/life balance.

Together, our differences make us stronger.

We're all ages, genders and abilities, and we come from all walks of life. We're you. As one of Australia's largest employers - with 35,000 employees and an extended workforce of more than 70,000 - we're laser focused on building a workforce that reflects the vibrant communities we serve. And we know an inclusive workforce is better for business too