What is the opportunity? 

As Manager, Insurance Investigations, you conduct and lead complex fraud-related investigations which mitigate financial, reputational, regulatory and legal risk using established investigative procedures and in accordance with RBC policies for RBC Insurance (RBCI). You share responsibility for all components of the Fraud Management Value Chain with your peers and with the team’s Senior Manager.

What will you do? 

Conduct and lead complex, confidential, cross-business investigations with a particular focus on asset recovery and loss prevention as well as intelligence gathering and criminal prosecution of offenders in appropriate cases

Earn the respect of internal partners for knowledge applied and professional and balanced approach to investigations

Advise Corporate Investigation Services Insurance management of fraud issues, significant control weaknesses or deficiencies and trends identified during investigations using standardized reporting in a timely manner

Attend court and provide evidence on behalf of RBCI when required

Update and maintain paper and electronic files ensuring accuracy, timeliness and thoroughness

Develop and maintain an extensive network of internal partners and external peers in the industry, police and other authorities to ensure a consistent approach to the detection and investigation of criminal activity against RBCI

What do you need to succeed?

Must-have:

5+ years of experience in insurance investigations and/or claim adjudication

Skilled in Microsoft Office computer applications

University degree or equivalent experience

A Valid Driver’s Licence

Nice to have:

Knowledge of insurance processes

Experience in gathering and preserving evidence and presenting the evidence before the courts

Fully Bilingual; French and English speakin

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in an agile, collaborative, progressive, and high-performing team

The opportunity to interface with senior level executives from many different parts of the organization

About RBC

Royal Bank of Canada is Canada’s largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America’s leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit rbc.com.

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Inclusion and Equal Opportunity Employment

RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.