Why this role is important to us

The team you will be joining is a part of International Financial Data Services (IFDS). IFDS is the premier Transfer Agency service provider for international funds in Europe, providing technology and service solutions designed to help asset owners and managers achieve their business goals. IFDS is a joint venture between State Street Corporation, one of the world’s leading providers of financial services to institutional investors, and SS&C Technologies, a global provider of investment and financial software-enabled services and software for the global financial services and healthcare industries.

The Trailer Fee team is responsible for the processing of our client’s commissions and trailer fee calculations and payments. This involves reviewing broker contract terms, maintaining broker fee structures and calculations settings on the fee calculation system, analyzing queries to identify and resolve issues with complex fee calculations.  

The Trailer Fee team is responsible for the processing of our client’s commissions and trailer fee calculations and payments. This involves reviewing broker contract terms, maintaining broker fee structures and calculations settings on the fee calculation system, analyzing queries to identify and resolve issues with complex fee calculations.   

As a Transfer Agency administrator, you will be responsible for delivering high quality client service, both internally and externally, by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks, on time and accurately.

• Complete all tasks, including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner

• Quality control of transactions processed and client correspondence

• Ensure business standards and client deadlines are met on a consistent basis

• Escalate client issues where necessary

• Assisting in the preparation and distribution of various management and client reporting

• Ensure an awareness of, and adherence to, the key Transfer Agency controls, risk controls, and fraud controls at all times.

Skills/Qualifications:

• Bachelor’s degree or above

• Have strong attention to detail and appreciate the importance of completing work ‘right first time’ against daily deadlines 

• You understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and oral communication skills

• You are keen to learn and develop and you enjoy being part of an energetic and growing team