Purpose Of Role:

As a Transfer Agency administrator, you will be responsible for delivering high quality client service, both internally and externally, by incorporating experience and industry knowledge in daily workflow so as to complete increasingly complex tasks, on time and accurately.

Specific Duties:

• Complete all tasks, including the handling of all complex calls and queries, to a high quality, to meet client requirements in a timely and accurate manner

• Quality control of transactions processed and client correspondence

• Ensure business standards and client deadlines are met on a consistent basis

• Escalate client issues where necessary

• Assisting in the preparation and distribution of various management and client reporting

• Ensure an awareness of, and adherence to, the key Transfer Agency controls, risk controls, and fraud controls at all times.

Education / Preferred Qualifications:

• Bachelor’s degree or above

• Have strong attention to detail and appreciate the importance of completing work ‘right first time’ against daily deadlines 

• You understand the importance of customer service excellence and have a ‘can do’ attitude with strong written and oral communication skills

• You are keen to learn and develop and you enjoy being part of an energetic and growing team