Description

Aurec Pty Ltd are seeking ICT Support & Test Engineer.

Fantastic Location and working environment.

We are on the lookout for an excellent and passionate Help Desk Support person to aid the business project rollout period.  You will be required to jump straight in and assist the business.

The role:

• Dealing with end user clients directly
• Managing first tier support queries that have either been escalated or sent directly from the client
• Performing systems reviews and assessments
• Diagnosing system problems and providing technical guidance on how to resolve IT issues
• Help resolve functional, process-based queries
• Working quickly and efficiently to resolve issues
• Provide excellent customer service

About you:

• 2 years proven experience in a Service Desk, Help Desk or Product Support role
• Experience in a busy help desk environment
• Excellent communication skills Problem solving and Analytical skills
• Technical experience - In depth experience supporting different operating systems
• Analytical skills
• A passion for quality customer service & team player!

Salary: $65,000- $85,000 plus superannuation

Only shortlisted candidates will be contacted.