• Brand new roles supporting our customers across the Counties Manukau region
• Discover a truly rewarding career  
• Annual salary of $74,138 (Housing Support Manager) │ $85,306 (Senior Housing Support Manager), plus five weeks' annual leave and a suite of benefits

Te Takinatanga - Our Story

Kāinga Ora is on a journey with our Place-based groups to ensure we are putting people at the heart of everything we do. We are increasing our customer-facing roles to ensure our customers receive a more holistic and personalised service to address both whānau housing and personal support needs - and respond to those needs, recognising the links between housing and whole-of-life outcomes.

Our Place-based groups  

Our Place-based groups are responsible for building customer and community relationships in their defined geographic area, undertaking or overseeing service delivery to those customers and communities, and integrating activities around regional investment plans based on community and government priorities.  

As a public housing landlord, we are doing more to help New Zealanders. We support customers to live well with dignity, stability and in connected communities, empowering them to live stable lives and reach their aspirations. We have created these new roles to deliver more for our customers.

Ko tā mātou mahi - Our Role

As part of our move to a place-based model, we are recruiting for multiple brand new positions across South Auckland, and invite applications for the roles Housing Support Manager and Senior Housing Support Manager.

Housing Support Manager

As one of our new Housing Support Managers, you will work directly with a portfolio of our customers and their whānau, building meaningful and lasting relationships to ensure customers' housing and wellbeing needs are being met, and continue to be met as they change over time.

You will visit our customers at their Kāinga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their whānau. You will work as part of a local team who take an holistic approach to support our tenants to have good access to jobs, amenities and services, and to thrive within their communities.

Senior Housing Support Manager

Our Senior Housing Support Managers will work with our customers and their whānau with higher support requirements, and will therefore work with a smaller, more complex portfolio of customers.

Correspondingly, you will have a more in-depth and holistic understanding of customers' housing and wellbeing needs, as well as a strong knowledge of support services available to ensure that our customers live with the greatest degree of independence possible.

You will also play a key role in coaching and mentoring our Housing Support Managers to develop team capability.

Ngā pūmanawatanga ōu - What you will bring

• Skills working with customers who may have challenging housing and wellbeing needs
• Experience building and enriching customer relationships
• Experience in de-escalating highly emotional situations and conversations
• Ability to problem solve and understand the reasons behind customer issues
• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika
• Current New Zealand driver's license

In addition, the Senior Housing Support Manager will have:

• A wealth of experience supporting customers with complex needs, with the ability to connect and build relationships with hard-to-engage customers
• Experience coaching and mentoring others to support their development and fulfil their potential

Nōu te rourou - What's in it for you?  

We offer competitive salaries, five weeks' annual leave and a benefits package including a range of insurances, flexible working arrangements and career development. These benefits are described in more detail here https://careers.kaingaora.govt.nz/a-great-place-to-work/benefits. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities. 

ÅŒ Tātou Uara - Our Values

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are:

• Manaakitanga - People at the Heart
• Mahi Tahi - Better Together
• Whanake - Be Bold

Mō mātou - Our Organisation

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

TÅ«hono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process. If you have any questions, please contact the recruitment team via Kaingaora.recruit@kaingaora.govt.nz

Applications close on Monday 7th February 2022.

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.