The Team

Our housekeeping team is an integral piece of the puzzle. They are cultured yet trendy hosts with an innate ability to anticipate guests’ needs by being in the right place at the right time and delivering a hospitality experience that goes above and beyond - crafting exciting memories for our guests that last a lifetime.

 The Candidate

As Housekeeping manager, you will join a committed housekeeping team, driven with the intent of delivering ‘FIVE-star’ hospitality experiences to an international diaspora in the heart of vibrant Dubai and Zurich.

 The VIBE at FIVE is all about performing optimally while having the best professional experience of your life. You will be expected to have a passion for your role, disrupt norms all whilst having the best time of your life.

 As our ideal candidate, you have proven experience in a highly active environment. Your organizational, communication, and leadership skills are second to none and you enjoy developing guest solutions that break boundaries.

 We are looking for a natural self-starter who demonstrates creative and critical thinking abilities, can focus on, and execute, tasks with a sharp eye for detail. An outgoing, people-friendly personality with an ability to think ‘on your feet’ during changing situations is also essential.

 You’ll work closely with the management team to develop constantly evolving service goals.

Key Responsibilities:

• Oversees the administration and management of housekeeping operations.
  
• Ensure the highest level of guest service through the application of FIVE Standard Operating Policies.
  
• Conduct regular inspections of VIP rooms and spot checks.
  
• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel.
  
• Responsible for training all housekeeping colleagues.
  
• Track and address all guest comments and concerns.
  
• Ensure lost and found procedures are followed through accurately and consistently.
  
• Prepares Annual Linen Budget on the basis of quantity inventory and linen losses and annual uniform budget.
  
• Maintain a close working relationship with all hotel departments and be a positive contributor to the leadership team of the hotel.
  
• Assist in maximizing hotel profitability by properly managing expenses, labor and other material resources.
  
• Prepare department operational budget.
  
• To be health & safety conscious and actively involved in maintaining a safe work environment.
  
• Ensures accuracy of regular inventories and analysis of losses.
  
• Understands and is aware of all fire and safety procedures as well as occupational health and safety.
  
• Spot-check staff areas for cleanliness.
  
• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.
  
• Liaison for all external contractors, auditing their services regularly and ensuring their standards meet FIVE expectations.
  
• Manages staff and ensures productive, proactive work ethics is maintained and illustrated to staff at all times. Ensure a progressive environment is created and maintained that offers employees the opportunities for job advancement within our hotels.
  
• Ensure high morale throughout the department through recognition and removal of identified barriers.
  
• A coaching nature and empathetic approach to leadership, positively impacting colleague’s satisfaction and the guest experience.
  
• Must be able to work well under pressure in a fast paced and constantly changing environment.
  

Requirements

What We’re Looking For

• A hands-on approach with a ‘can-do’ spirit
  
• Minimum 5 years of experience in a Luxury Hotel in the UAE in a Managerial role
  
• Computer literacy a must, with a strong knowledge of Word, Excel, & Outlook.
  
• Experience with Hotel PMS, Opera desirable.
  
• Must be proactive with a meticulous eye for detail.
  
• Must be highly organized and energetic and possess the ability to get the job done.
  
• Excellent communication skills.
  
• Strong organizational, supervisory and communication skills.
  
• Dynamic, energetic, creative and thrives under pressure.
  
• The ability to manage and drive a highly dynamic operation
  
• A continually creative and innovative personality  
  
• Demonstrable achievements in improving customer satisfaction and profitability
  
• Ability to find creative solutions while taking ownership for all duties and tasks assigned
  
• A dedication towards improving customer delight, as well as company profitability
  
• A determination to build positive working relationships with team members to reach common goals
  
• A Team Member who ensures the effective implementation and administration of company-wide policies, procedures, and practices in accordance with stated company objectives and legislation requirements
  
• Supportive Tribe Members who efficiently identifies and monitors market needs and trends and acts appropriately
  
• An enthusiasm towards all duties requested by management
  

Rewards At Work! Benefits For Life!

• Live the exciting FIVE Life
  
• Attractive incentive opportunities
  
• Rapid career advancement