Seeking Experienced Hotel Front Office Receptionist - Quest Jolimont 

Quest Apartment Hotels is the largest and fastest growing serviced apartment brand in Australasia with a network of over 160 franchised properties across Australia, New Zealand and Fiji.  With a 30 year history, Quest leads the market in providing accommodation solutions for the extended stay corporate traveller among Australia’s top 500 corporates, and is well positioned for further expansion in line with a JV partnership with global hotel group, The Ascott Limited.  

Quest Jolimont is a 20 room property located in heart of Jolimont, Melbourne. Perfectly positioned close to the MCG and within walking distance of the Melbourne CBD and Jolimont station. 

Quest Jolimont has an exciting opportunity available for a Front Office Receptionist to join its team on a full time basis; 38 hours per week.

The Role

Involves all aspects of front office reception, including providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos.

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work Monday - Friday, and have entitlements to work in Australia.

The Opportunity

The role presents a great opportunity to work with a beautiful new property under the banner of the highly successful and established Quest brand.

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally and opportunities to participate in any number of events and learning and development activities.

Applications

Please note we are seeking experienced candidates only on this occasion.