Historic File Support Administrator, it starts with you!

• Based at Police National Headquarters
• Band C – salary range $50,633 - $68,502
• Fixed Term until June 2022

About the role
Our goal is for New Zealand to be a world leader in firearms safety. Towards this, our Group purpose is to contribute to Our Business by being the safest country: one in which people are safe and feel safe by ensuring the safe use and control of firearms. The Group takes every opportunity to prevent harm through the transparent, consistent, timely and efficient administration, education, and promotion of compliance with the provisions of the Arms Act. It earns trust and confidence by working together, in partnership with other Policing groups, the firearms community, wider New Zealand public and other agencies and organisations to achieve collective impact.

To support the delivery of these outcomes, the Historic File Support Administrator will provide administrative assistance to ensure firearms licence applications come to an appropriate resolution to meet service delivery expectations within the group.

Key Accountabilities:

• Updating Police databases with firearm licence information
• Engaging with customers via phone and email to resolve queries
• Liaising with other parts of the organisation to ensure the right avenue is taken
• Preparing documentation so that files can be progressed in a timely manner

What you'll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

We're looking for people with administration experience with a customer-centric focus in order to provide the highest level of satisfaction to the firearms community. You will need to have basic Microsoft Office competencies. Prior firearms knowledge would be advantageous but not essential.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business – Core Competencies” and the appropriate role level, i.e. Individual Contributor. For more information on Our Core Competencies, please copy and paste this URL:  https://www.police.govt.nz/sites/default/files/publications/core-competencies-how-we-will-deliver-our-business.pdf. These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. For more information on Our Values, please copy and paste this URL: https://www.police.govt.nz/sites/default/files/publications/nzp-our-values.pdf

About us

Our mission is to prevent crime and harm through exceptional policing.  Our vision is to be the safest country.  Our purpose is to ensure everybody can be safe and feel safe.

Working Flexibly

Your wellbeing inside and outside of work is important to us. We're open to discussing flexible working options that work for both you and the business.

For more information on the above, please copy and paste this URL: https://www.police.govt.nz/careers

How to apply

If this position sounds like you, click apply now. You will be required to submit an application form and a CV. Before confirmation of hire, pre-employment checks will be undertaken. For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers

If you have any questions about this vacancy, please contact Andrew.McMillan@police.govt.nz  

This vacancy closes 5pm Wednesday 9th March 2022